They won't reply to any messages or…
They won't reply to any messages or emails They've charged me for my device but it hasn't arrived... So far very disappointed in their customer service as the funds all go towards there marketing
By Clara L.
Monday, November 9, 2026 · Customer reviews of US businesses

The Fair Hearing score
Great
2,411 reviews
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Revolutionize your menstrual pain relief with Livia – The Off Switch for Menstrual Pain! This FDA-cleared wearable employs patented SmartWave™ Pain-blocking Technology, delivering rapid relief in just 30-to-60 seconds. Trusted by 250,000 users globally with 10,000 Five-Star reviews across various platforms, Livia is 100% drug-free, clinically tested, and compact for discreet wear. Customize your Livia to match your style, and revel in continuous relief through its enduring battery and USB rechargeability. The comprehensive kit ensures you have everything you need. Say goodbye to menstrual pain, and hello to Livia!
Livia (mylivia.com) has 2,411 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
2,411 approved reviews, newest moderated first
They won't reply to any messages or emails They've charged me for my device but it hasn't arrived... So far very disappointed in their customer service as the funds all go towards there marketing
By Clara L.
I returned the kit back early july and after contacting them more than 6-7 times I never got a refund!!! it's been more than 6 months. What a waste of time and money. Sending an email directly to Adi and her telling me she will sort it out didn't change a thing. Search and read an interesting article in Vice that talk about this company about how they don't issue refunds in general. Unfortunately I didn't do my research and the worst part is that they take you for a fool in the end.
By panos
Have had Livia since January, it has worked well so far, only one month that it took a while to cut in but the battery life when using on high power does go down quite quickly
By Debbie T.
Response from Livia· Nov 28, 2019
Hi Debbie, First of all I am glad to know that Livia is helping you :) Regarding trouble shooting the battery life issue. Have you, as recommend, charged the battery for a full 12 hours before the first use of the Livia. If not, you may try doing so. Please send me an email to [email protected], with the subject as TrustPilot Review and let us know if you experience any change. -Adi.
Again, same automated response. They say I will get my refund, they are working on it. It has been over 5 months now. I know that a refund does not take that long. WHAT ABOUT LIVIA'S GUARANTEE OF GIVING A REFUND BACK WITHIN 30 DAYS? I have proof from Livia that they received my return 5 months ago! I urge you not to buy from a company that will not honor their guarantees. Maybe I will change my mind if I ever get my money back from them.
By Eram
Great product
By swade
Response from Livia· Nov 28, 2019
Hi Swade, Thank you for sharing your experience with Livia. - Adi.
I love Livia! It makes a huge dent in terrible cramps.
By Lindsey
Response from Livia· Nov 28, 2019
Dear Lindsey, Thank you for the Livia love... we are happy that Livia is doing wonders for you. - Adi.
Doesn’t live up to the hype
By Ariel
Response from Livia· Nov 19, 2019
Dear Ariel, I am sorry to hear that Livia hasn't been more effective for you. You might consider watching this short instructional video: https://youtu.be/c-MNA3VgJ3A. It includes user tips and troubleshooting suggestions. Please let us know if your experience improves. -Adi.
Amazing! This product helps so much with cramps. I cannot below how well it works! Thank you so much
By Kelsey R.
Response from Livia· Nov 19, 2019
Dear Kelsey, Thank you for the Livia love... we are happy that Livia is doing wonders for you. - Adi.