myLAB BoxReviews of mylabbox.com

At first, I was hesitant about the accuracy of this at-home testing process; however, when I had no choice in February this year, my mom and I had to reconsider myLAB Box, and it turned out very awesome! Both our Covid test results showed perfectly accurate to the initial result we took from another laboratory. I regret that I had to doubt the myLAB Box option in the beginning, as I'm now overwhelmingly impressed with their accuracy and top-notch service. I WILL TELL THE WORLD about my positive experience with myLAB Box when I return from my trip. Such an INCREDIBLE company! You GUYS ROCK!

I took the HSV2 test months back in December 2021. My results came back positive without an index value. I had to send an email to a rep in order to be contacted about my results. She said for me to take this as a false positive since I had no index number. Fast forward, 3 months later I actually got lab work done with a different company and got tested for HSV1 and HSV2 for the same price as Lab Box's solo HSV2 test. My results came in today and I'm NEGATIVE for both. My Lab Box false positive caused me so much distress for months because it was always on the back of my mind. My advice is that if someone test for herpes and it's reactive but with no index number then don't even release the results. Mark it as inconclusive and OFFER a refund or a replacement in the next few months. Never again would I use this service. The communication is also very " hide and seek-ish".

This was my first time ordering at-home test kits and I decided to try multiple test kits from different companies including Mylabbox. They promptly shipped out my Mycoplasma test kit within a few days. For comparison, their competitor Everlywell took nearly 10 days after ordering to ship my kit, blaming covid for the delay. Mylabbox's packaging was neatly organized and the instructions were easy to follow. Slipped the sample into a plastic bag, put it back in the box, and into a plastic envelope with a prepaid USPS label. Shipping to the lab took about 3 days. My sample arrived at the lab on a Monday and I had the results by Thursday evening. Altogether, from ordering to results, I would estimate the roundtrip time was about 2 weeks total. Pretty quick turnaround all things considered with Covid nearing another peak right now. Additionally, their customer support seems to be very professional and responsive. I had a small issue and their support emailed me back right away. I'd say it was a great first experience with Mylabbox and I would absolutely recommend them. Their prices do tend to average a bit more than others but the service and professionalism are worth the slightly higher prices. They also give out promo codes online so make sure to look out for them if you want to avoid paying full price. Overall, this was a fantastic way to get the peace of mind I needed while being able to test in the comfort of my own home. The luxury of avoiding Covid spreaders at crowded testing centers is a terrific perk right now. Major thanks to Mylabbox for a great experience!

If I could give zero stars I would this is the absolute worse experience I’ve had with a company! They sent me the women's kit with a dirty swab to take the sample. I mean don’t they check what type of product they are sending out especially when it comes to peoples health? That is totally unacceptable. I have used other websites like every well and never had an issue like that. The only reason I didn’t use everlywell is because they didn’t have the test I needed. I will never use mylabbox ever again. You pay all that money to receive a kit with a dirty cotton swab that your supposed to stick up you private parts! I seen someone else that got the same thing in there kit so obviously this company is not checking the kits before there sent out!

This is the absolute WORST service ever. 3 weeks later and still no results. They're basically irrelevant to me now. $300 test for this? Absolute trash, don't spend your money on it and go elsewhere.

if you want a "clinic like experience" of being fast, efficient and professional, go to a clinic and stop complaining people in the reviews. everything went well here and as I expected, 2-3 weeks in total wait time

I ordered a test kit and got it 4 days later, claiming it was 2 day shipping. After taking the blood test there were no directions on how to package and ship the sample. I called the customer service hotline and they made me leave a voicemail after being on hold for 15 minutes, and nobody from customer service returned my call. Awful company. WOULD NOT RECOMEND

Update #2: after contacting them regarding the false positive, while I wish it didn’t happen in the first place, I feel as though they tried their best to remedy the situation. Obviously I received my money back from the test, and in addition, they covered the cost of my antibiotics that I took unnecessarily, and sent an additional testing kit at no expense to me. Obviously it was all the least they could do, however I feel satisfied with what they did to remedy the situation. Apparently it was an issue at the lab they used, that affected multiple people. After googling the lab, this lab is used for various mail out testing, not just mylabbox, and they also do covid testing. I feel like mylabbox responded well, however their phone line never connected to a human. You always have to leave a message so I contacted them through their chat function. They had a supervisor call me back and I worked with her for a little over a week to get everything remedied. She was pleasant to work with and displayed empathy to my situation. Update: they gave me a false positive for chlamydia, 2.5 weeks after they gave my the positive test result. I am soooo angry. I took a course of antibiotics, told my partner (who stopped speaking to me), how does this even happen? Where to start. I’ve used them for years, but these latest incidents are worth writing the review. Seems like they have really gonna downhill. I ordered a test and ordered the wrong gender by accident (I was on my phone) so I emailed customer service right away, as no one picked up their phone even though it was within the hours listed on their site. I receive an email back saying they have notified fulfillment. Ok great. Well low and behold I get the test 4 days later (granted it was a weekend) and it’s the wrong gender test. So I call them (no one picks up the phone again at 1 pm pst on a Monday) so I’m forced to email them again. They put in a new order and now I’m waiting for it to arrive again. The other test I did send back on Monday (I ordered two, other was correct), was to be returned ground shipping through ups. So I turned it in on Monday and it’s due to arrive to the lab on Friday. Seriously?!? What happened to next day or two day shipping? These tests are expensive. You’d think they would splurge on that rather than having to make you wait a full business week for it to arrive to the lab. Lastly, their little status bar is wholly inaccurate and doesn’t change when you send back the test like other sites do.