myLAB BoxReviews of mylabbox.com

Worked out good for me. Ordered my testing kit, sent it back, and got the results. Did hit a snag along the way, but customer service was helpful, and got it all back on track. Definitely worth the piece of mind.

Takes a long time for them to reply. Never answers the phone and phone line states they have an online chat to message which is not accurate. Emailing has been more helpful but overall unsure of this company as other people state there have been false positives and testing takes weeks once the lab has samples

Seems to be a lot of people have trouble registering their kits, and I did as well. I was assisted promptly by customer service, but if this is a common occurrence the company should look for a permanent resolution to keep these things from happening. Still waiting on my results and it’s been several days.

They are ok. Just a basic testosterone read...no free testosterone reading. Kinda slow, waited 14 days for one and 9 days for another reading.

Update #2: after contacting them regarding the false positive, while I wish it didn’t happen in the first place, I feel as though they tried their best to remedy the situation. Obviously I received my money back from the test, and in addition, they covered the cost of my antibiotics that I took unnecessarily, and sent an additional testing kit at no expense to me. Obviously it was all the least they could do, however I feel satisfied with what they did to remedy the situation. Apparently it was an issue at the lab they used, that affected multiple people. After googling the lab, this lab is used for various mail out testing, not just mylabbox, and they also do covid testing. I feel like mylabbox responded well, however their phone line never connected to a human. You always have to leave a message so I contacted them through their chat function. They had a supervisor call me back and I worked with her for a little over a week to get everything remedied. She was pleasant to work with and displayed empathy to my situation. Update: they gave me a false positive for chlamydia, 2.5 weeks after they gave my the positive test result. I am soooo angry. I took a course of antibiotics, told my partner (who stopped speaking to me), how does this even happen? Where to start. I’ve used them for years, but these latest incidents are worth writing the review. Seems like they have really gonna downhill. I ordered a test and ordered the wrong gender by accident (I was on my phone) so I emailed customer service right away, as no one picked up their phone even though it was within the hours listed on their site. I receive an email back saying they have notified fulfillment. Ok great. Well low and behold I get the test 4 days later (granted it was a weekend) and it’s the wrong gender test. So I call them (no one picks up the phone again at 1 pm pst on a Monday) so I’m forced to email them again. They put in a new order and now I’m waiting for it to arrive again. The other test I did send back on Monday (I ordered two, other was correct), was to be returned ground shipping through ups. So I turned it in on Monday and it’s due to arrive to the lab on Friday. Seriously?!? What happened to next day or two day shipping? These tests are expensive. You’d think they would splurge on that rather than having to make you wait a full business week for it to arrive to the lab. Lastly, their little status bar is wholly inaccurate and doesn’t change when you send back the test like other sites do.

My lab box never sent me my test results. They responded in their live chat that they received my heavy metals kit December 18th. Yet here it is January 10th and I gotten nothing back from them. I gave them my money and my blood, they gave given me zero. Their customer service email address does not work. And there is no way to leave a phone message. I was notified twice that they had given me “Ticket Numbers” but I suspect it’s gone by algorithm and an offshore bank account. UPDATE TO REVIEW After I posted this review here I was able to email Labbox with an updated address to which they responded. And I was able to access my lab results online. So the problem was resolved. But that was not until I posted the review here that I was heard from them. The online chat function on their web page was not useful. I did go ahead and have an in person lab test for the issue and labbox’ results were similar to the bricks and mortar lab. So an A minus on the lab work and a C minus on communication.

Waiting time for a physician once the results were in was a little frustrating. I also feel like there should be a discount for people with positive results for the second test.

Easy to use but there were multiple shipping errors, delays with results, and customer service does not answer or call back but will return emails.