GEM SLEEPReviews of mygemsleep.com

This was a very streamlined experience. From the initial application, to the video call consultation, to the actual night of at home sleep test - the process was always clear, and GEM made it easy to find answers to any questions I had. I am confident in the results of the test and recommend it to anyone on the fence about getting a potential sleep disorder diagnosed.

They are dishonest in the billing. I have a portal that tells me what I should be charged and they continue to overcharge me. Not even sure why I used Insurance at this point, I should have just bought one from Amazon. I had a billing question and used the text service. That supposedly is a billable service and cost me another $60. My fault for not reading the reviews on google as I am clearly not the only customer to have these issues. Save yourself money and frustration by picking any other company. Customer service just doesn’t exist with this company.

Great experience and support from the team. The process was smooth and they handled everything with my insurance.

I needed a sleep test since I haven’t had one in years & needed it for insurance purposes. I spent 3 days going back and forth between my insurance and them with billing/pricing. They are not honest, they said my insurance required the initial intake appt, which they don’t. I don’t need a referral with my insurance. They also charge for a specialist appt for a 10 min intake appt. Which seems pretty scammy. They also will not release your sleep test results after you do it, unless you do another appt after with one of their telehealth providers. Gem sleep themselves were in network, but the doctors for the appts were not. They refused to acknowledge that and said just complete the test and we can bill later. So the overall disclosure of costs was definitely not accurate, nor transparent. So I cancelled my appt and moved on to another sleep test provider. Just beware that Gem Sleep presents things to you very deceptively. Do yourself a favor and save time - just go elsewhere. No other places I called do business like they do & I can’t imagine a legitimate organization holding my imaging / testing results hostage unless I do another appt. Run far away!

I have been with GEM Sleep for approximately 3 years. My insurance had them in the network, so I used them. My insurance has covered all cost, so why not. They have now been sending me a bill for the last 6 months for supplies out of the blue, my insurance company has already said they would take care of it if it's a legit bill. My insurance company on 2 separate occasions have contacted them advising them of this, it appeared to be a duplicate charge on the GEM companies side. Now there coincidentally sending me a bill about my CPAP machine needs to be paid for which was the same amount as the supplies, 3 years later. I have expressed my frustrations over the last 6 months on the constant emails, apparently they don't know how to work with insurance all of a sudden. I have never even received a call from customer service and the only attempts to get this bill resolved have been on my end, even though my insurance has contacted them to pay the bill if Indeed it is correct. Im all about paying for supplies and a service if it's indeed needed, but this company lacks organization, billing investigative skills, and customer service. I have let them know I am no longer in need of there service and would not recommend them in the future. It appears according to others reviews they have a pattern of this non sense when it comes to billi g. If your looking to get a good night's rest and not lose sleep over incompetent billing, go with another company. Thank you. Update: Same day as the review I received a phone call from GEM Sleep (VP Mr. Lem). We had very productive conversation over my concerns. He was very receptive and we were able to agree on alot of things. At the end of the day better communication could have occurred, and I appreciated the accountability. I will be speaking to my insurance company aswell so that we are all clear if things have changed with my coverage aswell. Prior to any future suprise charges, if there is something the insurance does not cover, notifying the customer first should be an option. Hopefully there customer service/ billing will start communicating by phone quicker if there is any concerns with customers in the future. As communication is key in life. I will be following up next week and hopefully look forward to future interactions with the company. Again, I appreciated Mr. Lem reaching out to me, without asking for anything in return. Thanks.

Gem sleep is awesome! The tailored coaching and knowledge they provide is second to none. Sam G is my coach and she is an absoulute "gem"! Thank you for helping me achieve a better nights sleep to help me get through my days

All of my questions were answered.

don't understand what service they actually provide. After your sleep study, they send you the machine, and if you have any questions, they just send you links to videos. Their "consultation" is basically asking what questions you have, but they don't actually help or provide any useful guidance. They charge $120 per month for monitoring, but they don't make any adjustments or offer any real support. It honestly feels like a scam. I don't think this is a good service. You're better off buying the machine on your own without paying them. The information you can find online is more helpful than any consultation they provide. The only thing they seem to do well is send you bills. If you call customer support, there are never any agents available. GEM Sleep is very misleading. There are even no Google Reviews for the company, which makes it even more concerning.