The representatives that contacted me…
The representatives that contacted me directly or that I called were very courteous. They took the time and stayed in the line so I could do everything correct the first time.
By Danna H.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
403 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
As an open-to-the-public, not-for-profit institution, our unique focus is on you, the consumer. Our end goal is to provide service that's customized uniquely to you, backed by offerings that address all of your banking needs.
Consumers Credit Union (myconsumers.org) has 403 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
403 approved reviews, newest moderated first
The representatives that contacted me directly or that I called were very courteous. They took the time and stayed in the line so I could do everything correct the first time.
By Danna H.
I do all my banking here and am never disappointed with the service. The credit and debit cards are monitored for safety extremely well. The tellers are always friendly and helpful.
By Mary Jo R.
I do most of all my banking online and when I do need to go to the bank everyone is very courteous and helpful and very friendly. Banking with Consumers Credit Union is a pleasure every time. They are able to answer any of my questions that I propose to them and if they don't know, someone will get me an answer.
By Margo S.
I prefer to have my money in your Credit Union than other banks. It’s close to home and service is very good!
By Jorge O.
Their customer service has been exceptional for me these last few years. The only thing keeping me from a 5 star review is I am not a fan of their recently re-vamped web site.
By Eric
Excellent Service!
By Ana A.
Prompt and friendly help. Our adviser was very pleasant and helpful.
By Glen C.
Always great fast, friendly customer service over the phone and also at the branch location in Volo
By customer