MusabelaReviews of musabela.com

Poorly made! Soles very slippery, I am 70 yrs old and ask to return, afraid of falling. Well you have to pay to return them to China!! With $12 return to me and a $20 offer on a new order! Ha Ha never again, I thought if I ordered from there web site good right, absolutely NOT! $60 given to China for what! Do not order. I will only order from Amazon on shoes handled by Amazon, at least they help. Then I see exact shoe sold on Amazon $40 less

Do not order from this company, if your size is not right it cost more to ship back then what the shoe is worth. Was told they could not exchange bc of the busy holidays so told me I could get 30% of my money back plus $25.00 credit to buy again. Never received my money back and was told I was refunded m. I’ve been trying to settle this since the beginning of December!!

Do not order anything from this company. I bought 2 pairs of shoes both were to small. Paid $45 to send back to CHINA. THEY WILL NOT GIVE MY MONEY BACK. Email after Email they keep asking for tracking number. I've sent 4 or 5 times then an actual picture. DON'T PURCHASE ANYTHING FRIM THEM.

Not transparent in marketing the shoes. I would not have made the purchase knowing they were manufactured in China. I was unaware the shoes would come with an insert. Takes a month to receive after purchase which should not be the case in 2025. Several errors on the thank you card which looks unprofessional and not a high level of care. What do the initials CENI on the shoes mean?

I ordered slip in orthopedic shoes. I thought I was ordering from a US company. However, when tracking the order, I learned it shipped from China. It took three weeks to receive the order and the shoes were neither slip in nor orthopedic and I had to return them to China at my expense. The shoes were misrepresented on the website. It was deceptive and dishonest advertising and lack of transparency. Had I known the shoes were going to be shipped from China, I would never have ordered them. I am not going to pay shipping to China to return the shoes. I will donate them to a homeless shelter.

I ordered sneakers and they didn't seem to have any support for my feet at all. However I didn't dare try them cause the policy is you can only do a return if shoes are unworn and in original packaging. So I returned them unworn and in origami packaging on November1st,2024 and still haven't received a refund. Have sent 3 to 4 emails and haven't had much luck getting any resolution.

I returned 2 shoes that I bought back in October of 2024 because I was not satisfied with it, paid for return shipping back to china that cost me more than $40. I followed all return requirements and I have been following up with emails for my refund . I received an email in November that I will be refunded but up until now I have not heard from them. I have been forwarding my previous emails for the past weeks but no response. The worst company that I have experienced as far as online orders and the worst of all is it’s from china. I will never order again from them. If I was to rate it, it would be a 0. Thank you.

Musanela USA Terrible Customer Service, do not respond to Emails and phone calls to notify them they sent my wife the incorrect shoes, I recommend for everyone not to purchase from Musanela USA in the future.