Quality price & warranty
Quality price & warranty
By Richard S.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
463 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At Musabela, we are dedicated to crafting premium shoes that prioritize comfort, support, and style, providing a perfect fit for every step of your journey.
Musabela (musabela.com) has 463 customer reviews on The Fair Hearing, with an average rating of 2.1 out of 5.
Showing 95 reviews with 5 stars · Clear filters
Quality price & warranty
By Richard S.
I ordered a pair of shoes and it did take a while to get them but I love them. I have a lot of foot problems and these are the mode comfortable and light shoes I own. I ordered 2 more pair but they were too small because I didn’t order wide. They told me to donate them and I got 2 new pair within a week. Can’t say enough good about this company.
By Mary
These shoes are very comfortable and they fit me perfectly. They were reasonably priced and stylish and I noticed my foot neuropathy subsided while wearing these shoes so that is a hugh plus. I was surprised to read so many negative reviews. I did have to wait a few weeks to receive them but am very happy with my shoes so far.
By Maria M.
I ordered a pair of shoes and they were too big. I contacted Musabela and they said I could return for refund, return and get future discount and credit or they would send new pair and I could keep the pair I have. I let them tell me, so they said keep the shoes and they will send me a new pair, so I agreed and I am donating this pair. I will definitely be ordering from them again. Excellent customer service and satisfaction. A+
By TT
Response from Musabela· Feb 27, 2025
Hello, Thank you for the great review. We are very happy to see that our customer team solved your issue promptly and with a satisfactory resolution. Kind regards, Musabela team
I was not happy because my shoes were not the size I ordered, but the company made it right and gave me a full refund. Now I am pleased. The company made things right and that means a lot to me. They gave me a choice, either another pair of shoes or a refund. I took the refund
By Dennis S.
Response from Musabela· Feb 26, 2025
We're sorry to hear that your experience with our service fell short of expectations. Please reach out to our complaints department at [email protected] to address your concerns and find a solution. Musabela Customer Service
I've been wearing these Musabelas for months now, and they've held up beautifully. The support is just as good as when I first got them, and they've made a big difference for my plantar fasciitis.
By Edward D.
Response from Musabela· Dec 18, 2024
Dear Edward, Many thanks for your positive review. We are glad to hear that you are satisfied with our shoes! Kind regards, Musabela Customer Support team
I reached out to customer support because I was unsure about sizing, and they were so helpful. The shoes arrived quickly, fit perfectly, and have been amazing for my arthritis pain.
By Roy T.
Best investment for my feet! I have flat arches, and these shoes provide the support I need. They're stylish enough for everyday wear, and I've gotten a lot of compliments.
By Glen R.