No longer 5 stars
TL:DR: they used to be amazing but now they've lost touch and if you're a facilitator, they are too glitchy to rely on. Edit: They fixed one of the critical features I rely heavily on so I gave them another star. I'd give more but the changes they've made to the interface nav in the boards have made facilitation slower/have more clicks. --------------- As a Design Strategist, I've been a heavy Mural user since 2019. I use it for everything from planning and on-the-fly brainstorming to facilitating team or client workshops. There are many reasons why Mural was the best, and I even made a competitive analysis at a prior company to prove it. That said, they've dramatically gone downhill since trying to jump on the GenAI bandwagon. That functionality is not valuable bc as a facilitator, I don't outsource sensemaking activities like that. I use GenAI but not in whiteboarding. The performance has been extremely unreliable and I have 4 important workshops with hospital staff this week and next, but because they can't seem to fix certain critical functionality, I am probably going to have to resort to a different whiteboarding tool. Their customer service is nice, however there's only so much they can do and that functionality has been bugged for several weeks. I never thought I'd say this, but if you're considering Mural I'd hold off until they fix their stuff. Happy to change my review if they can fix their product.
By LP