Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
26 reviews
MuralSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Nevermind the ‘where.’ It’s time for a different ‘how.’ Teams don’t need a better place to work. They need a better way to work. For forward-thinking companies, the Mural digital whiteboard is that way. Mural is how teams work better and make better work.Just like any muscle, collaboration gets stronger the more you use it. We’ve made building collaboration skills intuitive, step-by-step, and easy with the only complete system that offers both a place to collaborate and guidance to hone your team’s collaboration skills. With Mural, teams get to learn as they create. Mural’s built-in methods are designed to teach and strengthen habits for more engaging processes and more impactful outcomes. Dive right in. With Mural, there’s no prep necessary — just dive in and start practicing the collaboration habits that bring about faster progress, better ideas, happier teams, and more consistently excellent results.Make it a mural, not a meeting.
Mural (mural.co) has 26 customer reviews on The Fair Hearing, with an average rating of 3.1 out of 5.
Showing 8 reviews with 1 star · Clear filters
I was using the free tutorial just to try it.And absolutely loved it.But then, when I tried to sign up, I paid twice for the monthly subscriptions and they kept telling me I had no subscription. Would have liked to have used the program.But their customer support is absolutely horrible.
By Andrea D.
Pretty bad product & service. Now requiring 2 people’s payment for a basic monthly subscription but ok with 1 for the year subscription. (I was with them for a year)
By Martez C.
One of the worst experiences I've had with a tool—it's unintuitive and has a lot of delay. You leave the tab and come back, and it takes a long time to respond. I tried with Edge and Chrome, cleared the cache, and nothing worked. I don't recommend this tool at all; it will just waste your time.
By Ricardo
PDF previews load forever and it seems you can't download them from mural either. We also had to remove a member from our mural mid-project because suddenly there's a limit to how many members there can be.
By Lina F.
Wäre ich Produktmanager bei Mural, ich würde mich für diesen Mist in Grund und Boden schämen. Es geht nichts, es hat Jahre gedauert bis man einfache Tabellen einfügen konnte, Copy&Paste funktioniert nicht richtig, die Arbeit mit dem Trackpad ist unintuitiv, es ist einfach alles richtig richtig richtig wahrlich schlecht und peinlich. Die einzigen Firmen, die Mural benutzen, sind die, die Miro entweder nicht nutzen dürfen oder zu blöd sind um Miro zu nutzen.
By Kreditkartennutzer
Terrible Refund Policy, very limited feature set and unhelpful customer service. Once you pay, that's it. They will not refund a dime even though you haven't use their system. I made the mistake to pay for a year thinking that their features are sufficient, to later find out that they significantly lack shapes and other useful features. 5 days later I requested a refund and they noodled on this for 3 weeks and at the end just said "Sorry, our policy is not to issue refunds". Knowing that you can even return a car after driving it around, I see no reason for not issuing a refund for this terrible online service. Also, they have very limited shapes and diagraming features. So limiting that it almost makes the whole platform useless. Besides sticky notes, you can't do much with the platform. Bottom line is, there are at least two, MUCH better services out there (not naming them on purpose). Don't waste your time with mural.co. You can thank me later!
By Chris
I tried to cancel my account online from my phone and my account was locked for whatever reason. I was unable to and was billed for the month. They asked me to log in via a computer, which I have access to at work, and try to cancel that way. I finally was able to cancel from my computer, regardless of my account being locked.. so they charged me and I have a LOCKED ACCOUNT AND CANNOT USE IT. Karen then tells me they know users cannot cancel via their phone… and suggests I write this in their community… FOR REAL?? What a joke of a company. They bill you, make sure you cannot cancel, lock your account and then don’t even give you access when you tell them 3 times the account is locked.
By Yours T.
The tool is useful but the customer service is terrible. Was sending emails to them for months asking them why I was being billed and requesting a cancellation. Incredibly slow to respond and when they did they told me it was impossible to provide a refund even though they had email evidence of my cancellation! I am absolutely shocked and appalled by the way they treat their customers.
By Mrs Rebecca A.
