MSE has a great customer service team
MSE has a great customer service team, always prompt and thorough!
By Lois C.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
18 reviews
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With a mission to support scientists and engineers worldwide to accelerate their innovations, MSE Supplies is committed to supplying high quality materials, equipment and analytical services for both research and production with the best value. By providing the unmatched technical support to scientists and engineers, we help eliminate time and efforts wasted in sourcing materials, equipment and analytical services, enabling our customers to focus less on tedious tasks and more on what matters most — innovation.
MSE Supplies (msesupplies.com) has 18 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
18 approved reviews, newest moderated first
MSE has a great customer service team, always prompt and thorough!
By Lois C.
Ordered SiC wafers, the price and the service was great; all the wafers were delivered within the lead time.
By Amir R.
high quality product, Fast shipping and take care of customer
By ศราวุธ ป้องหา ว.
The overall experience was good. The selection of products was great and the price was reasonable. The packaging and delivery was also good. My only complaint is their handling of tax exemption form. On their website, they promised a 48 hour response after uploading, but mine was only processed after I contacted them several days later, because they sent me emails after emails either asking for review or advertising for their products. I made my purchase paying the tax that I should not have been paying, because I was in a hurry and also because I saw they had a discount, which was more than the tax. The website said the discount would only last for 2 days, but I checked a week later and the discount was still there. To conclude, I will keep shopping at MSE Supplies when necessary, but I think the tax exemption was done on purpose.
By Oscar Q.
great customer service! answered all my questions and were very fast.
By Tara C.
MSE supplies critical battery research materials at reasonable pricing with super fast delivery. They have generally been responsive when we need information about specific suppliers or grades for their MSE branded materials. We have had a few issues with quality of packaging chemicals (like NMP) - MSE has always sent replacements but sometimes those replacements have the same quality issues.
By Helen B.
For my first list, the administrator, Janette Vallej, helped me so much with the tax exemption.
By Yawen Y.
Working with MSE is easy, quick, and moderately priced. I get what I bought, their PRO products are usually in stock, and they help keep our manufacturing R&D running.
By Mary