Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
11,886 reviews
MrFluffyFriend™Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. And because we want returns to be as easy as possible, we've opened local return addresses all around the globe based on feedback from our customers — quick, easy, and close to home. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at [email protected]. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
MrFluffyFriend™ (mrfluffyfriend.com) has 11,886 customer reviews on The Fair Hearing, with an average rating of 2.9 out of 5.
11,886 approved reviews, newest moderated first
Very dishonest pricing policy. Delivery very slow.
By Kyle F.
Response from MrFluffyFriend™· Jan 20, 2023
Hello Kyle. Thank you for pointing out to improve our product in the future. I am sorry to hear that you were dissatisfied with our product and service.
Yes my little dog lives her bed, but it is a bit small for her despite the fact that I was guided by the size description. Delivery also took some time, though admittedly the website did warn of this.
By customer
Response from MrFluffyFriend™· Jan 20, 2023
Hello. Thank you for pointing out to improve our product in the future. I am sorry to hear that you were dissatisfied with our product and service.
We did not receive your amazing product! I sent several requests with no response. It looks nice. I believe it’s been over 3 months.not sure. I don’t like to give negative reviews. But no product.
By Nicole A.
Response from MrFluffyFriend™· Jan 20, 2023
Hi Nicole! We remain committed to our customers and your satisfaction. Please contact us at your earliest convenience so we can check your order status. You can contact us via email at [email protected].
Guys, I'm still waiting on a return slip. The dog bed is way too small !! My dog needs a bed that fits she is old and needs this ASAP!! Kind regards Lorna McLaughlin
By LORNA P.
Response from MrFluffyFriend™· Jan 20, 2023
Hello Lorna. We are terribly sorry to know you are unsatisfied with our product. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!
Over priced and poor quality, since seen exactly the same item on Asda for £18.
By Friend of T.
Response from MrFluffyFriend™· Jan 21, 2023
I really appreciate you taking the time to share your experience with us. I am sorry to hear that you were dissatisfied with our product and service.
I paid for my parcel a month ago and it has still not been received. Repeatedly contacted customer services who are yet to resolve. Feels like a service centre the other side of the world. No option to speak to anyone. Asked me to contact delivery company! Shame
By Ang
Response from MrFluffyFriend™· Jan 20, 2023
Hi there! We remain committed to our customers and your satisfaction. Please contact us at your earliest convenience so we can check your order status. You can contact us via email at [email protected].
I ordered on Dec. 14 and am still waiting for my 2 beds. Are you going to give me a deep discount? You really should. It was supposed to be for New Year’s Day firework’s
By Joan
Response from MrFluffyFriend™· Jan 20, 2023
Hi Joan! We remain committed to our customers and your satisfaction. Please contact us at your earliest convenience so we can check your order status. You can contact us via email at [email protected].
It was a horrible experience my dog not only did not relax in the bed he immediately pooped in it and when I tried to wash it the stuffing starting coming out!! Not to mention it really wasn’t even fluffy!!
By Denise M.
Response from MrFluffyFriend™· Jan 20, 2023
Hi Denise! We are terribly sorry to know you are unsatisfied with our product. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!
