Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
11,886 reviews
MrFluffyFriend™Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. And because we want returns to be as easy as possible, we've opened local return addresses all around the globe based on feedback from our customers — quick, easy, and close to home. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at [email protected]. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
MrFluffyFriend™ (mrfluffyfriend.com) has 11,886 customer reviews on The Fair Hearing, with an average rating of 2.9 out of 5.
11,886 approved reviews, newest moderated first
Paid for an extra large pet bed but received a medium bed instead. Never ordering from this site again.
By Dorothy H.
Response from MrFluffyFriend™· Jan 20, 2023
Hi Dorothy! We are terribly sorry to know you are unsatisfied with our product. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!
Terrible product & terrible customer service.
By Gail T.
Response from MrFluffyFriend™· Jan 20, 2023
Hi Gail! We are terribly sorry to know you are unsatisfied with our product and service. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!
I like the product but the smaller bed took over a month to arrive so it did not make it under the Christmas tree but the larger bed arrived two weeks earlier. That my only complaint. Customer service was easy via email but only asked me to wait longer. Maybe product shipped from outside US.
By Ceilidh
Response from MrFluffyFriend™· Jan 20, 2023
Hello Ceilidh. Thank you for bringing your negative experience to our attention. Our sincere apologies for the inconvenience caused.
Fabric didn’t hold up 1day. My dog was able to tear it easily and pull stuffing out.
By Katherine
Response from MrFluffyFriend™· Jan 21, 2023
I really appreciate you taking the time to share your experience with us. I am sorry to hear that you were dissatisfied with our product and service.
I ordered my MrFluffy beds on Dec.12 and have yet to receiver them. My account was charged but I have no merchandise.
By Dianne D.
Response from MrFluffyFriend™· Jan 20, 2023
Hi Dianne! We remain committed to our customers and your satisfaction. Please contact us at your earliest convenience so we can check your order status. You can contact us via email at [email protected].
I ordered the pet bed and put down that my dog is 20+ lb. The bed I got maybe is ok for a tiny Chihuahua. So it's useless.😞
By Ronald J.
Response from MrFluffyFriend™· Jan 20, 2023
Hi Ronald! Thank you for bringing your negative experience to our attention. Our sincere apologies for the inconvenience caused. We try to constantly improve our products and services with helpful feedback like yours.
I did not like the time it took to receive the product - how it was shipped. I thought it was going to be so much bigger. When I went to return it, the response time was several days - eating into the return deadline.
By shannon
Response from MrFluffyFriend™· Jan 20, 2023
Hi Shannon. We’d greatly appreciate if you give us an opportunity to make things right and work toward earning back your business. You can contact us via email at [email protected]. Thank you so much!
SCAM SCAM SCAM Cheap Chinese knock off ! The most disgusting quality , can buy equivalent on market for £10 !! Shocking shocking !!!!! Such poor customer service and product ! Reported to trading standards !!!!! DO NOT BUY
By MA
Response from MrFluffyFriend™· Jan 20, 2023
Hi there! Thank you for bringing your negative experience to our attention. Our sincere apologies for the inconvenience caused. We try to constantly improve our products and services with helpful feedback like yours.
