Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
11,886 reviews
MrFluffyFriend™Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. And because we want returns to be as easy as possible, we've opened local return addresses all around the globe based on feedback from our customers — quick, easy, and close to home. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at [email protected]. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
MrFluffyFriend™ (mrfluffyfriend.com) has 11,886 customer reviews on The Fair Hearing, with an average rating of 2.9 out of 5.
11,886 approved reviews, newest moderated first
I still have not even received the item! Have reached out multiple times and received the standard “pc” response.
By DeZemler
Response from MrFluffyFriend™· Jan 18, 2023
Hi there! We remain committed to our customers and your satisfaction. Please contact us at your earliest convenience so we can check your order status. You can contact us via email at [email protected].
I still have not received it! This has been ordered in early december and paid in full!
By Estelle O.
Response from MrFluffyFriend™· Jan 18, 2023
Hi Estelle! We remain committed to our customers and your satisfaction. Please contact us at your earliest convenience so we can check your order status. You can contact us via email at [email protected].
I ordered this bed. Paid for it It took almost 3 weeks to get to me Then it was packaged shrink wrap style. It came in the mail from NJ? Once i opened it it was impossible to shrink wrap to fit in this small bag Not happy with this bed. Satisfaction guarantee. I have emailed the Company 4+ times No one has gotten back to me after 7 days. Afraid my 30 day trial period will expire before i can figure out how to return it in a timely manner Refund please
By Chris B.
Response from MrFluffyFriend™· Jan 18, 2023
Hi Chris! We are terribly sorry to know you are unsatisfied with our product. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!
My dogs are all Rescues. Rescues become very tired as they shuffle from sorrow to uncertainty and on to having a loyal home and their very own Stuff! I bought two Cuddlies, then a third dog arrived and now I will gleefully buy a third. Thank you so much for the great joy I, too, experience, watching them cuddle profoundly! Ordering online can be scary, but this time we got just what we hoped for! Thank you so much!
By Beverly A.
Response from MrFluffyFriend™· Jan 23, 2023
Hi Beverly! We are happy to know you and your pet had a positive experience at MrFluffyfriend. Looking forward to seeing you again soon! 🐾️
Our dogs immediately knew that My Fluffy Friend was not an average dog bed, but something special. It is the perfect place to calm down and relax after a brisk walk or to watch All Creatures Great and Small, and look for Tricky Woo, who our Pekinese loves.
By Boyd W.
Response from MrFluffyFriend™· Jan 23, 2023
Hi Boyd! Nothing makes us happier than knowing your pets love the beds. Thank you so much for the positive feedback! 🐾️
Bed great...BUT only way to reach customer service is by email!! I comp l complained about the shipping taking so long and got an email back stating they expedited my order...received 2 days later!!!!
By GS
Response from MrFluffyFriend™· Jan 23, 2023
Hi there! Nothing makes us happier than knowing your pets love the beds. We apologize for the long delay though. We try to constantly improve our products and services with helpful feedback like yours. Thank you so much for the feedback! 🐾️
Good product but very slow delivery.
By Marc C.
Response from MrFluffyFriend™· Jan 20, 2023
Hello Marc. We are very sorry for any inconvenience this may have caused you. We understand where you are coming from, and we are sorry to hear that you are experiencing this issue.
The bed we ordered is very nice, soft and fluffy. The length of time to receive it was over 4 weeks. Christmas target missed. The communication given was poor. Email sent to us stated order was on the way two weeks into the process. The tracking never changed for weeks. Finally at the end of December it arrived. Ordered in early December. We liked the bed and decided to order a second one for the house. We thought Christmas rush was to blame for the delay on 12/28 ordered it. Still waiting. Communication still lacking 1/3 email said it was on the way…not here yet. Maybe it is the shipper USPS who knows
By Esp
Response from MrFluffyFriend™· Jan 20, 2023
Hello. We remain committed to our customers and your satisfaction. Please contact us at your earliest convenience so we can check your order status. You can contact us via email at [email protected].
