Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
11,886 reviews
MrFluffyFriend™Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. And because we want returns to be as easy as possible, we've opened local return addresses all around the globe based on feedback from our customers — quick, easy, and close to home. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at [email protected]. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
MrFluffyFriend™ (mrfluffyfriend.com) has 11,886 customer reviews on The Fair Hearing, with an average rating of 2.9 out of 5.
11,886 approved reviews, newest moderated first
Bed was comfy just smaller than I thought.
By LISA E.
Response from MrFluffyFriend™· Jan 23, 2023
Hi Lisa. We appreciate that you have shared your awesome feedback with us. We try to constantly improve them with helpful feedback like yours.
Took too long to receive Quality of bed very little padding on the bottom
By Jeanie
Response from MrFluffyFriend™· Jan 19, 2023
Hi Jeanie! We are terribly sorry to know you are unsatisfied with our product and service. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!
Hello, Order took 3+ weeks to get. Customer service has no phone capability. Product is not of quality I hoped for. Thank you for your inquiry. Patrick
By Patrick K.
Response from MrFluffyFriend™· Jan 19, 2023
Hi Patrick! We are terribly sorry to know you are unsatisfied with our product ans service. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!
Items delivered well packaged and protected. Will order from again.
By Carol G.
Response from MrFluffyFriend™· Jan 23, 2023
Hi Carol. Thank you so much for your support!
It took 4 weeks to receive my order. No matter how great the dog bed is, that is totally unacceptable to me.
By Catherine M.
Response from MrFluffyFriend™· Jan 19, 2023
Hi Catherine! Thank you for sharing your insights with us. It's hard to hear that you had a negative experience. We are working to fix it so that an incident like this never happens again.
Not quite the quality I was expecting for the price
By Rebecca J.
Response from MrFluffyFriend™· Jan 20, 2023
Hi, Rebecca, I really appreciate you taking the time to share your experience with us. I am sorry to hear that you were dissatisfied with our product and service. Thank you and have a nice day! -Team MrFluffyFriend™
I, personally, love the "Mr Fluffy" ! It's very soft & easy to move around....I've had it for over a week & my dog has only laid upon it twice that I've seen, hoping that as time goes by, that the dog uses it more frequently. As far as a comfort, no use equals no comfort. Has not helped with the fear of storms & loud noises....unless a miracle happens, nothing more than a very expensive dog bed.
By Grace
Response from MrFluffyFriend™· Jan 20, 2023
Hello Grace. I really appreciate you taking the time to share your experience with us. I am sorry to hear that you were dissatisfied with our product.
Bought the XXL for our golden retriever. There is no form to the sides, they fall flat to the ground. The highest point is in the middle. I asked him to lay on it once and he never went back to it. Very disappointed. Will return if I can.
By Chris H.
Response from MrFluffyFriend™· Jan 21, 2023
We are terribly sorry to know you are unsatisfied with our product. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!
