Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
11,886 reviews
MrFluffyFriend™Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. And because we want returns to be as easy as possible, we've opened local return addresses all around the globe based on feedback from our customers — quick, easy, and close to home. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at [email protected]. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
MrFluffyFriend™ (mrfluffyfriend.com) has 11,886 customer reviews on The Fair Hearing, with an average rating of 2.9 out of 5.
11,886 approved reviews, newest moderated first
Never received my order and I ordered months ago now they say it was delivered and it was not and I am always home! Don’t order from these people they’re frauds
By Lynda S.
Response from MrFluffyFriend™· Jan 19, 2023
Hi Lynda! We remain committed to our customers and your satisfaction. Please contact us at your earliest convenience so we can check your order status. You can contact us via email at [email protected].
Delayed delivery because of holidays!
By Joan L.
Response from MrFluffyFriend™· Jan 20, 2023
Hi, Joan. Thank you for pointing out to improve our delivery services in the future. I want to assure you that your feedback does not go unnoticed. -Team MrFluffyFriend™
Paco is happy to finally have a bed that helps him.
By Rosemarie M.
Response from MrFluffyFriend™· Jan 23, 2023
Hi Rosemarie! Nothing makes us happier than knowing your pets love the beds. Thank you so much for the positive feedback! 🐾️
Order pkced on 12/13. Got notice item on way Items did not come till 1/14.Communication beyond terrible no number for customer service only communication through text. Highly disappointed!!!!
By Christine R.
Response from MrFluffyFriend™· Jan 19, 2023
Hi Christine! Thank you for sharing your insights with us. It's hard to hear that you had a negative experience. We are working to fix it so that an incident like this never happens again.
We still have not received the merchandise therefore we are less than thrilled with your service. It’s been over a month. At this rate the dog will die of old age before she ever gets to use it!
By Paul R.
Response from MrFluffyFriend™· Jan 18, 2023
Hi Paul! We remain committed to our customers and your satisfaction. Please contact us at your earliest convenience so we can check your order status. You can contact us via email at [email protected].
I ordered an extra large pillow for my 50lb dog which was recommended. The pillow is soft around the sides with no fluffiness in the center. When ordering, I assumed it was one large pillow, however, there is no padding in the center. The extra large would probably work for a smaller dog. Also the order took nearly one month to receive.
By P. J.
Response from MrFluffyFriend™· Jan 21, 2023
I really appreciate you taking the time to share your experience with us. I am sorry to hear that you were dissatisfied with our product and service.
Terrible customer/return service. Immediately contacted them for a return and they only offered a partial refund unless i returned the item to their china warehouse even though the website indicates they gave US sites. Referred matter to my credit card company.
By Darien W.
Response from MrFluffyFriend™· Jan 18, 2023
Hi Darien! Thank you for bringing your negative experience to our attention. Our sincere apologies for the inconvenience caused. We try to constantly improve our products and services with helpful feedback like yours. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!
my two dogs won,t go near it...want to return for credit . send info for return !
By Ted B.
Response from MrFluffyFriend™· Jan 18, 2023
Hi Ted! We are terribly sorry to know you are unsatisfied with our product. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!
