Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
11,886 reviews
MrFluffyFriend™Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. And because we want returns to be as easy as possible, we've opened local return addresses all around the globe based on feedback from our customers — quick, easy, and close to home. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at [email protected]. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
MrFluffyFriend™ (mrfluffyfriend.com) has 11,886 customer reviews on The Fair Hearing, with an average rating of 2.9 out of 5.
11,886 approved reviews, newest moderated first
Really terrible. I ordered an extra large bed for my Goldendoodle. It was too small for him so I sent back a message and never heard from you again. Very poor service.
By Leslie W.
Response from MrFluffyFriend™· Jan 25, 2023
Hi Leslie! We are terribly sorry that you're not satisfied with the bed. You can contact us at [email protected] so that we can look for solution together. Looking forward to hear from you!
The product is good. The delivery time is not.
By Patricia
Response from MrFluffyFriend™· Jan 25, 2023
Hi Patricia! Nothing makes us happier than knowing your pets love the beds. We apologize for the long delay though. We try to constantly improve our products and services with helpful feedback like yours. Thank you so much for the feedback! 🐾️
The bed arrived promptly and I am very pleased with it. It washes up beautifully and dries in no time or in tumble dryer to finish off. Very happy customer. I somehow forgot it was round and measured length instead of circumference - never very good at math!
By Estella M.
Response from MrFluffyFriend™· Jan 24, 2023
Thank you for sharing your kind words with us. We look forward to serving you again soon!
All well😀thank you
By Tom
Response from MrFluffyFriend™· Jan 24, 2023
Thank you so much for your feedback. It means a lot to us here at MrFluffyFriend.
Took a very long time to arrive and its smaller than I thought it woukd be. I went with the advice for a spaniel but it's too small really. Oh well!
By Richard K.
Response from MrFluffyFriend™· Jan 25, 2023
Hi Richard! Kindly send us an email so we can look into it for you. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!
Too small Worst customer experience ever
By Eldred O.
Response from MrFluffyFriend™· Jan 25, 2023
Hi Eldred! We are terribly sorry that you're not satisfied with the product and service. You can contact us at [email protected] so that we can look for solution together. Looking forward to hear from you.
Product great, however waited too long for product delivery. Half order arrived 2 weeks before others.
By craig S.
Response from MrFluffyFriend™· Jan 24, 2023
Hi Craig! Nothing makes us happier than knowing your pets love the beds. We apologize for the long delay though. We try to constantly improve our products and services with helpful feedback like yours. Thank you so much for the feedback! 🐾️
I have tried to communicate with your company to have the items returned to you, and I have had no resolution other than to refer me to a website. I have asked that someone contact me directly and have even give them my telephone number. I need to return these items. So, if you want to know how you ate doing, please call me and let’s talk about getting these items returned.
By Lisa G.
Response from MrFluffyFriend™· Jan 25, 2023
Hi Lisa! Thank you for bringing your negative experience to our attention. Our sincere apologies for the inconvenience caused. We try to constantly improve our products and services with helpful feedback like yours. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!
