Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
11,886 reviews
MrFluffyFriend™Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. And because we want returns to be as easy as possible, we've opened local return addresses all around the globe based on feedback from our customers — quick, easy, and close to home. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at [email protected]. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
MrFluffyFriend™ (mrfluffyfriend.com) has 11,886 customer reviews on The Fair Hearing, with an average rating of 2.9 out of 5.
11,886 approved reviews, newest moderated first
Product was damaged. I sent pictures via email but nothing. They ask for more pics. Sorry one pic is enough. I ask for my money back or send me a new one. Noting. Poor customer service.
By John R.
Response from MrFluffyFriend™· Jan 25, 2023
Hi John! We are terribly sorry to know you are unsatisfied with our product. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!
The bed is lovely and really good quality although it was much smaller than I thought an XL would be. Dolly is a 12Kg Cockapoo and only just fits into it !!!!! …..but she loves it ❤️❤️❤️❤️
By Wendy W.
Response from MrFluffyFriend™· Jan 25, 2023
Hi Wendy! Thank you so much for your positive feedback. It means a lot here at MrFluffyFriend.🐾️
i THINK THE COMPANY SHOULD MAKE A BETTER BED. THE COMPANY ADVERTISES AS IF IT IS A GREAT BED. I LEARNED TO NOT BELIEVE SUCH CLAIMS UNTIL I CHECK ALL OF THE REVIEWS AND MOST OF YOUR REVIEWS ARE NOT GOOD. SO BAD ON ME.
By CINDY K.
Response from MrFluffyFriend™· Jan 25, 2023
Hi Cindy! We are terribly sorry to know you are unsatisfied with our product. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!
Dog loves it!!
By Nancy S.
Response from MrFluffyFriend™· Jan 24, 2023
Hi Nancy! Nothing makes us happier than knowing that your pet loves the bed. Thank you so much for the positive feedback! 🐾️
Terrible company to deal with. Long long delivery times and get nothing but a generic reply to emails. I wish I had read reviews before I ordered. Beware. I have sent multiple emails and get the generic response like the one below. *** Generic reply below. This is a total scam. Emails to your email address just get the same rubbish replies.
By Kim L.
Response from MrFluffyFriend™· Jan 25, 2023
Hi Kim! We are terribly sorry to know you are unsatisfied with our product and service. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!
Despite the Royal Mail strike the bed arrived in a timely manner and my dog love his new bed
By Chris L.
Response from MrFluffyFriend™· Jan 24, 2023
Nothing makes us happier than knowing your pet loves the bed. Thank you so much!
A compra foi fácil e o artigo adquirido de acordo com as expectativas. A entrega rápida e eficaz.
By Maria P.
Response from MrFluffyFriend™· Jan 24, 2023
Your positive review just made our day. Thank you so very much!
I ordered 2 of the xxl beds. My dog is 73lbs. They are tiny. He can’t stretch out on them. Within 2 days the bed ripped and the stuffing was everywhere. The pictures are deceiving… it appears that a large golden retriever is laying on the bed and there is still lots of room and the bed appears fluffy… don’t believe it. Very disappointed.
By JENNIFER D.
Response from MrFluffyFriend™· Jan 25, 2023
Hi Jennifer! We are terribly sorry that you're not satosfied with the product. You can contact us at [email protected] so that we can look for solution together. Looking forward to hear from you!
