MOTUReviews of motu.com

J'ai acheté une carte audio M2 d'occasion je n'ai donc pas de boite et le numéro de série s'efface avec le temps et aujourd'hui il est presque totalement effacé, J'ai tenté de les contacter car j'ai un problème avec la sotie monitoring jack mais il faut un numéro de série pour l'appareil évidemment 🤡. Je les ai contactés par Instagram et aucune réponse.

Company that does not care about it's customers. Not responding to tickets, or to anything really. Absolute garbage drivers that are causing fatal BSOD's on Windows machines not fixed for 10 years already and probably never will be.

Customer service is lower than awful. If you purchase a motu piece of gear, pray to god, allah, Vishnu, Krishna, Odin, Zeus, any god you can think of, and beseech their mercy that your piece of gear isn’t faulty. If it is, prepare for one of the most infuriating experiences of your life. I bought a M64 three months ago. I still don’t have a replacement for the faulty gear that was sent to me. They have no clue how to provide customer service. Best to avoid this company like the plague.

AVB Routing is only a Theory. They never show it working, I have just burned through months trying to make it work in a lot of defferent set ups, only for tech supoprt to say, use USB.... Tech Support dont read emails either, take the easiest route to out. It's landfile, good idea, but wrong company to take it forward

I own one of their audio interfaces. Every time I needed their support it was horrendous. This Brendan guy in the support is all about "we never had anyone else reaching out with similar problem, so must be your computer". Seriously, I don't wish them to my worst enemy.