MOTUReviews of motu.com

Increíble la experiencia con el soporte técnico de MOTU. Llevaba días volviéndome loco con un problema de conflicto de drivers ASIO en Windows 11 y Cubase 15. Había reinstalado los drivers un millón de veces por mi cuenta y nada funcionaba.Abrí un ticket y la respuesta no solo fue rapidísima, sino que Matt se tomó el tiempo de grabarme un vídeo personalizado analizando mi caso paso a paso. Me recomendó una herramienta de limpieza profunda (BC Uninstaller) para borrar basura oculta de Windows, instalar la versión 4.5.0 y... ¡BUM! Todo funcionando a la primera y en perfectoísima sincronía.Tengo una MOTU 828es y el hardware ya era una bestia, pero saber que detrás hay un equipo humano que te cuida así y se curra vídeos para ayudarte no tiene precio. ¡Un 10 sobre 10 para MOTU y para Matt! 🎸🔥

J'ai acheté une carte audio M2 d'occasion je n'ai donc pas de boite et le numéro de série s'efface avec le temps et aujourd'hui il est presque totalement effacé, J'ai tenté de les contacter car j'ai un problème avec la sotie monitoring jack mais il faut un numéro de série pour l'appareil évidemment 🤡. Je les ai contactés par Instagram et aucune réponse.

Company that does not care about it's customers. Not responding to tickets, or to anything really. Absolute garbage drivers that are causing fatal BSOD's on Windows machines not fixed for 10 years already and probably never will be.

Great tech support. Very informative, And good products.

I have a Motu M4 and I am very satisfied with its performance and quality, Thank you Motu company. . .

Constant problems with the Motu M2. After few months of trying to solve the issues, I finally contacted them and asked for a solution. First reply was fast and somewhat helpful but after I started dealing with the tech support, it just got nowhere. Tips were borderline useless and when I provided some additional info, they started ignoring me. The case is still open though, but I have little faith for the issue getting solved.

Customer service is lower than awful. If you purchase a motu piece of gear, pray to god, allah, Vishnu, Krishna, Odin, Zeus, any god you can think of, and beseech their mercy that your piece of gear isn’t faulty. If it is, prepare for one of the most infuriating experiences of your life. I bought a M64 three months ago. I still don’t have a replacement for the faulty gear that was sent to me. They have no clue how to provide customer service. Best to avoid this company like the plague.

AVB Routing is only a Theory. They never show it working, I have just burned through months trying to make it work in a lot of defferent set ups, only for tech supoprt to say, use USB.... Tech Support dont read emails either, take the easiest route to out. It's landfile, good idea, but wrong company to take it forward