Only one place I trust
Our experience with Alice is always exceptional. She is knowledgeable and kind. Would not trust my jewelry with anyone else! The Terrys
By The T.
Tuesday, November 3, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
222 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
The largest selection of custom jewelry designs and rare gemstones. All created in house. Family owned. Located in northwest Indiana near Chicago.
Moriarty's Gem Art (moregems.com) has 222 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
222 approved reviews, newest moderated first
Our experience with Alice is always exceptional. She is knowledgeable and kind. Would not trust my jewelry with anyone else! The Terrys
By The T.
Ring is beautiful, just as described, and shipped quickly!
By Yasmine M.
Best custom jeweler in the region.
By Zachary K.
Quality merchandise, authentic online representation, beautiful and timely packaging...couldn't have asked for an easier and more trustworthy experience.
By Troy B.
Excellent service from Alice!
By H L.
Communication was very timely, friendly and informative. I never felt pressured to make an uninformed decision on purchasing. Pearl earrings were excellent quality, Purchase process was simple and shipping/tracking of item was easy.
By Tim W.
First time buying fine jewelry online and it went great. They were super responsive to questions in the chat and responded to email quickly. Shipping time was great and return policy was very fair. The piece looked exactly like the photos. Will be buying from them again.
By Anne
My purchase was $242 tax included, however after returning the item in its original condition and packaging, I received a refund for only $198. I lost $44. Will never buy from this company again.
By Patrice B.
Response from Moriarty's Gem Art· Jun 10, 2026
We're sorry for the confusion regarding your refund. In reviewing your order, we found that an error was made when processing the return, resulting in an incorrect refund amount. Once you contacted us, we immediately apologized and issued the remaining balance owed to you. So you did not lose the $44, you did receive it back after you let us know about the issue. We understand how frustrating refund discrepancies can be, and we take full responsibility for the mistake. We appreciate you bringing it to our attention so we could correct it promptly. We are continuously working to improve our processes to prevent errors like this from happening in the future. We wish you all the best and appreciate the opportunity to make things right.