Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
360 reviews
Monport LaserSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Monportlaser is an online store dedicated to selling laser engraving machines and accessories. Our founding principle is to ignite and inspire creativity, allowing individuals to transform their innovative ideas into tangible realities. Through our laser engraving machines, many people have discovered new avenues of expression and even created new livelihoods.Our commitment to quality is unwavering, and we continually research and upgrade our products to provide affordable, high-quality laser engraving machines and accessories. Plus, we have over 25 years of US-based technical support, ensuring you get expert help setting up your machine and solving any challenges you may encounter.At Monport, customer feedback is invaluable. It guides our product development, resulting in new series such as the Monport Mopa Gpro Fiber laser engraver and Mopa GA Fiber Laser.
Monport Laser (monportlaser.com) has 360 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
360 approved reviews, newest moderated first
My Reno 65 Pro had a real bad noise coming from my X- motor and Monport did send me a new replacement right away Ailyn from customer service was the biggest help Thank you
By Edward R.
Response from Monport Laser· Jul 31, 2026
We're glad that you liked our machine and our service. If you have any problems with your laser in the future, please don't hesitate to reach out to us. Happy engraving! — Monport Support Team
The Service team coming back in a timely manner with a fix to correct the Damage that the transport company did to my Machine . Sending the Parts direct to myself with follow up on WhatsApp calls and links to Video's to help with the install.
By Eleanor R.
Response from Monport Laser· Jul 31, 2026
We're glad that you liked our machine and our service. If you have any problems with your laser in the future, please don't hesitate to reach out to us. Happy engraving! — Monport Support Team
I had a problem setting up my new Reno45w C02 laser. I contacted Monport support who had everything sorted in a couple of days. Awesome support and great machine. Very happy. Jon
By Jon W.
Response from Monport Laser· Jul 31, 2026
We're glad that you liked our machine and our service. If you have any problems with your laser in the future, please don't hesitate to reach out to us. Happy engraving! — Monport Support Team
Monport has been phenomenal with their customer support. That means a LOT to me, it is very important and I truly appreciate that! Not to mention their machines are AWESOME!
By Vee S.
Response from Monport Laser· Jul 31, 2026
We're glad that you liked our machine and our service. If you have any problems with your laser in the future, please don't hesitate to reach out to us. Happy engraving! — Monport Support Team
It’s taken them 30 days to ship a replacement laser tube. Terrible service. Zero effort to resolve this. Same generic responses from their “customer service”
By Jons S.
Response from Monport Laser· Jul 28, 2026
We apologize for the delivery delay caused by stock shortages and extended transit times. We will follow up urgently to arrange shipment for you.
A performance review after receiving my machine. Wow this is a workhorse! Speed, accuracy, the autofocus is so helpful - I’d definitely recommend to anyone considering the GT series. Some parts of the assembly process were a bit fiddly - some video guides would be helpful - but once it’s together it’s sturdy & very well made. Initial tests on various metals have shown great outcomes - the more I get robust it the better it will be I’m certain!
By LauraJ
Response from Monport Laser· Jul 24, 2026
We're glad that you liked our machine and our service. If you have any problems with your laser in the future, please don't hesitate to reach out to us. Happy engraving! — Monport Support Team
the customer service was great. the materials arrived quickly and were easy to install.
By David P.
Response from Monport Laser· Jul 23, 2026
We're glad that you liked our machine and our service. If you have any problems with your laser in the future, please don't hesitate to reach out to us. Happy engraving! — Monport Support Team
I've been using the MEGAS for a couple of weeks now, mostly for wood signs and acrylic projects. The engraving quality has been very consistent, and the larger work area is a big advantage over my previous machine. Shipping took a little longer than expected, but the machine arrived in perfect condition and customer support answered my questions quickly. I'm happy with the purchase.
By Vinsent O.
Response from Monport Laser· Jul 23, 2026
We're glad that you liked our machine and our service. If you have any problems with your laser in the future, please don't hesitate to reach out to us. Happy engraving! — Monport Support Team
