Paradise FibersReviews of paradisefibers.com

Great customer service! Fast shipping!

Just a warning. paradisefibersshop.com is a bogus website. My order has not yet been received. They have sent me no tracking information despite repeated emails. paradisefibers.com. (please note the different url) on the other hand have been extremely helpful.

People have complained about rigid heddle orders. However some of the problem is that Ashford products have to come via Ashford. So yes it took about a month to get my rigid heddle reeds but that was hardly the fault of Paradise Fibers. And when there was an error it was taken care of immediately. It's important to remember things happen and Paradise Fibers is a responsive retailer and in my case worked to fix problems that came up. Last thing. I'm very fond of Ashford products but one needs to be a bit patient when ordering items.

I also ordered the rigid heddle loom stand in January, had my money taken out the day I ordered it and received the same email about a price increase. Customer service replied they were following their company "rules". I will never do business with this company again. Buyer beware.

Ordered a rigid heddle loom stand on January 13th that was advertised for $93. Today, February 26th received an email that they had made a mistake in pricing. They refused to honor their advertisement and refunded my money. So, not only did I wait a month and a half for a product that was supposed to ship at the beginning if February but they also had use of my money for over a month (yes, they pulled it out of my account immediately). If I could give no stars I would. Be very wary of ordering anything from this company. I got the runaround for weeks when I would attempt to check on this order. Consumers beware!

Bought some yarn and dye for my mother for her birthday. I don't much about this subject, but i contacted their customer service department and the explain everything to me. fast delivery and my mom was happy to add more yarn to her art supplies.

They are so easy to work with and so knowledgeable and helpful. Highly recommend!!!

Wish I had read the reviews before ordering. Ordered and paid on 8/22. Followed up on 9/5. To be fair, they responded quickly, but with a tracking number that the USPS has no information on. Not shipped yet? Wonder when it will...