Did not do its job
Did not do its job
By Sharon
Response from Monnit· Oct 20, 2021
Sharon, We are surprised and sorry to read your review. But, please, remember our support team is always here to assist in any issue you may be having.
Tuesday, November 3, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
210 reviews
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Monnit is the leader in Low Cost Remote Monitoring Solutions and Wireless Sensing, allowing you to monitor your business or home from anywhere.
Monnit (monnit.com) has 210 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
210 approved reviews, newest moderated first
Did not do its job
By Sharon
Response from Monnit· Oct 20, 2021
Sharon, We are surprised and sorry to read your review. But, please, remember our support team is always here to assist in any issue you may be having.
This product has proven its dependability. As a Critical Care level transport service in the harsh Wisconsin environment, the Monnit system allows us to rapidly recognize risks to our medications and make immediate adjustments.
By Wisconsin Rapids F.
Response from Monnit· Oct 12, 2021
We value our customers. Thank you for your feedback. Being able to make those immediate adjustments on the fly saves lives.
My experience from beginning to end with Monnit has been great. Every question was answered, and we were even put in contact with an existing customer to ask how they like the product. My one critique would be that from sending payment to receiving our order, there was a communication blackout. We sent payment and didn't hear anything for weeks, and we emailed our rep and he took a while to respond concerning our order. We would have appreciated "status updates", and ETA's. This is a small complaint, but everything else was a great experience, and we will definitely recommend Monnit to anyone who asks.
By Blue Mountain H.
Response from Monnit· Oct 15, 2021
We are proud of our products and services. Our goal is to make every transaction seamless. To this aim, we have taken steps to make the buying experience smoother and more streamlined. Thank you for your valued feedback.
We use Monnit Alta Remote Monitoring System for our Fleet Craft and Ships. We've had the system for about a year now and getting ready to expand further with more Gateways and Sensors. We have had zero problems from purchasing to install on their products. They are very reliable and customer service is very professional, knowledgeable and helpful. We have a wide arrangement of sensors in use and are able to monitor everything 24/7 with the Web based software and phone Apps. There has been several overall improvements to both software and sensors since last year and we have been excited to be a part of the growth of Monnit providing industry solutions through the IoT platform.
By James River Reserve F.
Response from Monnit· Dec 13, 2021
Having reliable and knowledgeable software and support is essential to ongoing success. We appreciate your feedback and are happy you are part of our growth.
I placed an order at the end of January and the only thing I have received are emails asking for a review. No communication and the order status information on the website gives 0 info. I recommend shipping the product before asking for reviews. 2 weeks lead time....fine. 3 weeks and no communication...not ok.
By Tim A.
Response from Monnit· Oct 18, 2021
Tim We are sorry to hear about your experience. Thank you for taking the time to leave us a review. We have addressed shipping issues and implanted precedes to streamline our process.
Great Product. Always works.
By SD Custom P.
Response from Monnit· Oct 19, 2021
We take pride in our designs and product quality. Thank you for your feedback.
Need multiple communication to get order correctly placed even though full details were provided in the order. Detail contract obligation on subscription plan was not communicated or provided.
By Innovkez Pte L.
Response from Monnit· Oct 14, 2021
A review like yours helps us grow. Thank you for taking the time to review. We have addressed the issue and are continually looking for ways to serve our customers better.
Great to know that my fridge and freezer are the correct temperature.
By East Coast Bagel C.
Response from Monnit· Oct 21, 2021
Thank you for your review. We're proud of our reliability and functionality.