Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
770 reviews
Monitech Ignition Interlock SystemsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Monitech Ignition Interlock is an authorized ignition interlock provider in North Carolina. With over 30 company owned locations from Ashville to Wilmington, we can install and service your interlock quickly and easily. Our knowledge of North Carolina interlock and DUI law keeps you in compliance with state regulations and gets you back on the road quickly and easily.
Monitech Ignition Interlock Systems (monitechnc.com) has 770 customer reviews on The Fair Hearing, with an average rating of 3.9 out of 5.
770 approved reviews, newest moderated first
This company is a scam
By Daniel J.
Response from Monitech Ignition Interlock Systems· Jun 24, 2024
High-quality service and the satisfaction of our clients are of utmost importance to us at Monitech. We would like to find out more information regarding your concerns, so someone from management will be reaching out to you.
My son has a system on his car. He is locked out all the time . We call the phone number and it is a 10 minute wait or press 8.. I press 8 and it never takes my number it just keeps playing that music .He has an appointment today and is locked out .. on hold for over 15 minutes, I would not recommend this to anyone ... and the dumbest thing , he got a DUI for drugs ( thank God he changed ) he has never been a drinker .The customer services is awful. No help at all.
By Lori W.
Response from Monitech Ignition Interlock Systems· Jun 17, 2024
We’re sorry to hear of your experience and would like the opportunity to investigate this further to see how we can help. Unfortunately, we are unable to identify your account, so we’ve sent you a private message (through Trustpilot) requesting more information. Upon your response, a Monitech management team member will reach out to the client to see how we can best assist.
Tawana was very helpful and timely setting up the appointment.
By Scott R.
Response from Monitech Ignition Interlock Systems· Jun 7, 2024
Every client has different needs and challenges with the interlock process. We train our Monitech Customer Support Experts to be a trusted source of information and appreciate your taking the time to compliment Tawana today. We’ll be sure to pass along your kind words.
Tawana was FANTASTIC. Absolutely 5 stars. Thank you!
By John T.
Response from Monitech Ignition Interlock Systems· May 22, 2024
Thank you for the kind words! We’re so happy your experience with our Monitech Customer Support Expert, Tawana, went so well. I have forwarded your review to our management team to recognize their outstanding service!
Towanda Rozier made my experience pleasant. She is an outstanding representative to your company. I was very impressed with her knowledge and thorough guidance to help me. She made it a great experience with her professionalism.
By Melanie M.
Response from Monitech Ignition Interlock Systems· May 17, 2024
Our Monitech Customer Support Experts strive to provide courteous, accurate, and respectful service to all of our clients. Thank you so much for acknowledging Tawana. We will make sure to let them know they are doing a great job!
A++ customer service from a gentleman named Jesse on the appointment line for Monitech. Please give him a raise, because customer service is RARE these days!
By Cmichem
Response from Monitech Ignition Interlock Systems· May 13, 2024
Thank you for taking the time to share your experience with Jesse! They will be pleased to know their exceptional customer service made you feel valued and important to us. This is what Monitech strives to be for our customers, and we are thrilled to hear that Jesse was able to make you feel this way!
I'm a little bit concerned about some of the other reviews that I'm reading regarding customer service once the device has been installed. However, I have to say that Tawana who was my customer service representative was exceptional and went above and beyond to make sure that I had an installation in time for my court date. The service technician was very thorough and kind as well. I hope that the remainder of my experience remains this exceptional!
By Lorna Vanden H.
Response from Monitech Ignition Interlock Systems· May 1, 2024
We’re thrilled to hear that Tawana and our Durham, NC service center gave you the stellar service experience Monitech strives to provide all our clients! We appreciate the time you took to leave this review. We’ll be sure to pass along your thoughtful words
I have had it show a 6016 trouble code twice in 3 days and 3 times in the last 2 weeks. Which it doesn't cost to get that code cleared but it's a problem haven't to wait on it to go through all that Talking Everytime you start your car, now I have to make an extra 30 min drive to monitec to see if they can figure out what's causing it. And as everyone says when you call you either usually have to wait a LONG TIME or get their VM. I usually wait until after midnight before I call and usually get someone fairly quickly. I know I've tried pushing 8 to where you won't lose your spot in line and they'll "call you back" 🤣 LMAO Tried probably 8-10 times have never gotten a call back. They have several False Advertisements.
By Derek P.
Response from Monitech Ignition Interlock Systems· Apr 29, 2024
We’re sorry to hear of your experience and would like the opportunity to investigate this further to see how we can help. Unfortunately, we are unable to identify your account, so we’ve sent you a private message (through Trustpilot) requesting more information. Upon your response, a Monitech management team member will reach out to see how we can best assist you.
