MojoHostReviews of mojohost.com

Response from MojoHost· Apr 3, 2024

Hey Marc, Thank you immensely for your feedback! It's been a pleasure serving you over the past five years, and we're delighted to hear that our dedication to knowledge, service, and response time has met your expectations. We understand that emergencies can arise at any moment, and we're committed to being there for our clients whenever they need us. We appreciate your acknowledgment of our owner's proactive involvement in addressing your issue promptly. At MojoHost, we take immense pride in providing outstanding 24/7 support, and your satisfaction is our top priority. Your recommendation means the world to us, and we're thrilled to be your trusted hosting provider. Sincerely, MojoHost Team

Response from MojoHost· Apr 2, 2024

Thank you for bringing this issue to our attention. We understand your frustration; however, it appears there may be a misunderstanding. MojoHost is a web hosting provider and does not have direct involvement in the financial or affiliate agreements of our clients. While we value feedback and take all reviews seriously, it’s important to clarify that our role is limited to providing hosting services. We did receive your complaint and have dutifully forwarded it to our client for resolution. As a hosting provider, we don't have the authority or means to adjudicate financial disputes between third parties and our clients. We encourage you to directly contact the company you have an affiliate relationship with to resolve this matter. We actually did respond to your initial complaint in 1 hour and 8 minutes from the time it was sent. In fact, within that 1 hour and 8 minutes, we had contacted our customer, who reported back to us that the issue was resolved, and next then replied to you. Whether or not they resolved any issue privately with you is not our business or responsibility. As the owner of MojoHost, I did also spend my time speaking with you directly on Skype to further explain this situation, even after your timely receipt of responses from our Abuse help desk. I wish you the best of luck with your affiliate promotions, but my advice is to promote companies who are actively supporting and communicating with their affiliates. There are many who are motivated to do this and it is unfortunate that your experience with a customer of our hosting service was sub-optimal. If you would like to promote our affiliate program, we would be thrilled to give you the tools and support required to achieve success. Our commitment to excellent service extends to all facets of our business, and we take pride in the support and reliability we offer to our direct customers. We regret any inconvenience this situation has caused and hope for a swift resolution between you and the affiliate company. Thank you for understanding our position in this matter. Sincerely, Brad Mitchell, President, MojoHost.

Response from MojoHost· Apr 3, 2024

Dear Massi, Thank you so much for your glowing review, Brad! We are thrilled to hear that your experience with MojoHost has been so positive, especially as a valued customer for over six years. It's wonderful to know that our customer support has made a significant impact and that your decision to move your sites to us has had such a positive effect on your business. We deeply appreciate your recommendation and look forward to continuing to serve you with excellence in the years to come! Sincerely, Brad Mitchell, President, MojoHost

Response from MojoHost· Apr 3, 2024

Wow, 20 years! We sure are old now.. LOL! It's customers like you who have been with us from the very beginning that make all the hard work worthwhile. I'm filled with gratitude knowing that you were one of the first to trust in us, purchasing the 7th dedicated server we ever sold. Your journey with us is a testament to the long-standing relationship we aim to build with all our clients. I'm thrilled to hear that you've found our support legendary and our service superior. It's always been our goal to stand out in the industry not just through our technology but also through exceptional customer service. Thank you for your unwavering support and for your high recommendation. It's been an honor to serve you over these two decades, and I look forward to many more years of partnership. Best regards, Brad Mitchell President, MojoHost

Response from MojoHost· Apr 3, 2024

Dear Robert, We are incredibly grateful that you trust us to serve your business for such a long time. Thank you from everyone here in the MojoHost family! Brad Mitchell, President

Response from MojoHost· Apr 3, 2024

Dear Radim, I hope this message finds you well. Reflecting on our 20-year journey together fills me with immense gratitude and joy. It's hard to believe it's been two decades since you first joined the MojoHost family! Your loyalty and trust in us over the years mean everything. You're not just a customer; you've become an integral part of our story and growth. Your support has been a cornerstone of our success, and I want you to know how much we cherish this relationship. Thank you from the bottom of my heart for sticking with us through thick and thin, for every feedback you've shared, and for being a constant source of motivation to improve and excel. I am eagerly looking forward to continuing this journey with you, embracing new challenges, and celebrating more milestones together. With heartfelt thanks, Brad Mitchell

Response from MojoHost· Apr 3, 2024

Dear Steve, Thank you for taking the time to share your experience with MojoHost over the past six years. Hearing that you've had zero downtime and have been impressed with our service, support, and pricing is incredibly rewarding for us. I'm thrilled to hear that after 23 years in business and navigating through various hosting services, you've found a home with us where you can enjoy peace of mind and reliable service. Your acknowledgment of our efforts, especially mentioning Natalie and her expertise, means a lot to us. We strive to maintain the high standards you've experienced, from server migration to support for Elevated X and beyond. Knowing that you appreciate the speed of our response, quality of communication, and overall attitude motivates us to keep delivering our best. We value your trust and are committed to continuing this journey with you, offering the best service every time. Thank you for choosing MojoHost and for recognizing the hard work and dedication of our team. Warm regards, Brad Mitchell

Response from MojoHost· Apr 3, 2024

Dear Helmuts, Thank you for your incredible review and for your longstanding relationship with us! I'm deeply touched to hear that my influence contributed to your journey with HostMaria. It's truly rewarding to know that we could inspire and support you along the way. We're thrilled that you've found our services to be professional and our customer support to be outstanding. At MojoHost, we strive to set the bar high, and your A+++++ rating is a wonderful affirmation of our team's hard work and dedication. Your endorsement means a lot to us, and we're committed to continuing to provide the high level of service and support you've come to expect. Thank you for trusting MojoHost, and here's to many more years of successful collaboration! Best regards, Brad Mitchell