Moe's Southwest GrillReviews of moes.com

I had the oddest of poor customer service at Moe's corporate. After my order was canceled with no explanation, I emailed their customer support line to get back the reward I had spent on my order. The customer service agent, for reasons I cannot fathom, told me my reward had been used and there was nothing she could do. Then closed the case. I'm perplexed who instructed their staff, outsourced or not, to be churning through tickets at this speed.

I used to eat at Moe's Southwest grill two or three times a week. I stopped going to Moe's because of all the plastic this company uses. For the past two years I've been eating at other restaurants next to Moe's but not at Moe's. I've seen the other restaurants change out their plates and bags from plastic to paper and cardboard recently, so I thought I would give Moe's another try. Unfortunately Moe's is still serving everything in plastic. For to go items they're serving in a big bowl with a plastic lid which is completely unnecessary. Salsas are now in plastic instead of self-serve, and the forks are now in plastic. Plastic plastic plastic! I will not be eating at Moe's anymore.

Stopped into the Cortland , Ny #3691 for lunch with my daughters and granddaughters. Was so disappointed in every aspect of my visit , Terrible food , terrible service, rude staff , overpriced . From the minute we entered it was a turnoff , we should have turned around and left . A half hearted Hello welcome to Moe’s . So to put it simply I WILL NOT BE A REPEAT CUSTOMER !!!!

Absolute rip-off USD18 for 3 leaves of “Caesar Salad”. Don’t order

Horrible experience at the 181 Brockton Circle , Myrtle Beach location. Placed an order thru a delivery service. Ordered quesadilla and the Homewrecker bowl. Been to this location numerous times and had a great e experience however this time was a nightmare. Made sure to note no beans as I am highly allergic. Didn't realize that the steak Homewrecker had Guacamole on it. There was no option to not have Guacamole in the bowl. When I got my food and started to eat the bowl I noticed a funny taste. I called the store and was informed that Guacamole was in the bowl. Again I am highly allergic to that. Luckily I only had a few bites and took Benedryl right away. This happened on 2/2 and I have left numerous messages for the manager Kevin to call me to discuss this. His response was so but there is nothing he can or will do. He keeps dodging my calls and ignoring me. His assistant manager can only tell me someone named Gary is the actual owner of the franchise but has no contact information for him. Everything has to go through Kevin who is an uncaring wuss of a manager. Please do not go to this location. Horrible customer service. If I acted the way this manager did I would be fired. He needs to go back for more customer service training and learn that without customers he would be out of a job!!!!

Went into moes Warner robins ga and the place was disgusting. It was 3pm and one lady was just standing there and the other was sitting in the dinning room eating jimmy Jon’s. The salsa bar was so gross there were knats gathering….had a guy working on the soda machines and his hand truck was in the way of the bar and wouldn’t move… the smell of the bar was so nasty I almost threw up….I never write a review but that was crazy.

I asked for there to be no lettuce on my food but yet there’s lettuce I’m so tired of ordering food they way I want it and you continue to make it the way you it. It’s sad when ppl have to get on here and leave a review down your establishment because you can’t get an order correct. If you can’t get customers orders correct or you can’t read then you need to find a different career and fast

Order was completely mixed up. We ordered four meals and received one half bag of chips. One person ordered jalapenos and all four orders had them. Very unfriendly/unprofessional service when items were not available. I wish I had read some reviews before I ordered.