Total rip off
Total rip off. Tiny portions. Always ghetto employees at Dallas love airport. The only positive is the taste.
By Chase R.
Tuesday, November 3, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
95 reviews
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Welcome to Moe's! We serve southwestern food in a welcoming environment that rocks 🎸Free chips and salsa with every order!
Moe's Southwest Grill (moes.com) has 95 customer reviews on The Fair Hearing, with an average rating of 2.1 out of 5.
95 approved reviews, newest moderated first
Total rip off. Tiny portions. Always ghetto employees at Dallas love airport. The only positive is the taste.
By Chase R.
I was in Sunday night, staff was awesome, Manager was spot on, food delicious
By KellyAnn I.
Gave away my order then said they will remake it while I waited for 15 min they never started on the remake. After I walked to the front the lady asked can I help you? I said yes I would like my burrito and she gave me a nasty look and said well we don’t even know what you had on it. They expected me to wait in line all over again to reorder. Terrible rather starve then come back! I hope corporate sees this and makes changes!
By Richard A.
What???I’ve noticed the last few times that they have gotten very skimpy with portions, but this is absolutely ridiculous! I ordered the bowl with white chicken and seasoned rice… I got maybe a 1 1/2 cups rice with a half cup of chicken!!!! What’s the what??? Inflation plays a big part in reducing the amount served but be honest and give people their money’s worth.
By Robin M.
No matter what location you go to it's just terrible we live in South Tampa and went to the one on Neptune. We got chicken burritos with no chicken my son got a ground beef burrito that maybe had a teaspoon of ground beef we also got the chicken and rice bowl again no chicken we got the steak and cheese bowl and there were maybe 10 of the tiniest pinky nail slivers of beef dust it was hard and tasted old. Extremely dry. Absolutely rancid. So a few months later we decided to try the location off of Bloomingdale and Providence in the Brandon Riverview area. That location was even worse. Again they don't put meat in anything. The tiny little slivers you might get are hard and dry. We ordered pretty much the same things as we did in the South Tampa location and this time we got a little tiny bit of chicken dust no more than a tablespoon. My son's ground beef burrito was totally missing the ground beef this time. The chips were stale. The burritos were also missing the peppers and onions the chicken bowl had a bunch of onions but no peppers. Just horrible across the board. This is the greediest, lowest quality burrito Tex Mex restaurant ever. They will straight up rip you off and act like they're doing you a favor by serving you slop. Do yourself a favor and go to Qdoba. The food is always fresh, it's never missing ingredients, you actually get what you order and what you pay for. Amazing service as well. And did I mention the food is actually tasty, excellent quality and fresh....
By Stacy D.
The orchard park location is terrible. It is always dirty. They are always running out of food and the quantity of food is so small to what you pay for. I was in there recently, I had a gift card and when I went to use it I was told that there was nothing on the card, after the kid at the register pushed A LOT of buttons. I had just received the card that day, I had the receipt for it. The kid offered to keep it. I told him no I would take it back, ( I wanted to bring thus to the attention of the person who gave UT to me). When I got home with my order, that I had to pay for, I went on line to double check the card and it said the card had been used at the Orchard Park NY location just minutes before. I went back to the restaurant and asked for my money back, just the value of my gift card, and the kid who checked me out immediately Saud to me he didn't steal my $25, I never said he did. He proceeded to argue with me even though I wad speaking to the shift supervisor, who had to call a regional manager for approval to give me my money back. She did refund my whole order. I will NEVER go there again. More should really hit some adults to work in their restaurants, its just a free for all with all these kids working there. I used to live going there but UT has gone down hill in the past couple of years.
By PaulaW
Went and ordered a bowl in the springhill location. Asked for extra chicken paid $14.00 for my bowl and it has nothing in it. Besides them being out of everything what they gave me was so little. I need to go buy something to eat. Never again!!! The worst of the worst.
By lisa G.
I would give none if I had a choice, staff unhelpful and food was cold as it takes that long to wait at each section and finally no salsa with the chips would of been nice to be told when I was ordering or I wouldn’t of ordered at went somewhere Elsa so I guess that’s why they don’t tell you.
By Susan A.