Modern BikeReviews of modernbike.com

I ordered back mesh and seat cover for 2005 Rans recumbent. Mesh back was OK but the seat cover was too small. Modern Bike return policy is much more difficult and restrictive than most companies. They will charge me the shipping they paid to send it to me free of charge. I must send item back in same container it came from with a form I had to print off and pay shipping. Modern Bike apparently does not like returns. Amazon is much better.

Absolut enttäuschendes Erlebnis. Der Inhaber beherrscht keine normale Kommunikation — er spricht ausschließlich in einem aggressiven Schreiton und wirkt völlig unberechenbar. Auf einfache Fragen zu einem Ersatzteil für mein Ducati MIG-S reagiert er hysterisch und lautstark, anstatt sachlich zu antworten. Obwohl ich alle Daten am Freitag per E-Mail geschickt habe, wurde ich heute beim Versuch der Klärung ignoriert. Sobald man das Gespräch sucht, wird sofort aufgelegt. Beim Anruf von einer anderen Nummer passierte dasselbe: Der Herr wurde sofort wieder hysterisch, verfiel in einen unkontrollierten Schreiton und blockierte schließlich beide Nummern. Ein solch instabiles und unhöfliches Verhalten ist für ein Fachgeschäft absolut inakzeptabel. Wer eine ruhige und professionelle Beratung sucht, sollte diesen Laden meiden.

I ordered two products & one was missing after delivery. I emailed my issue & I had a response within 21 minutes. The next day they hand delivered it to my house by the end of the day. Amazing service to correct a mistake. It is reassuring to have this kind of service as of a customer in this day and age. Modern Bike is now my go to. Thanks.

Ordered matching mirrored pair of Sturmey Archer drum brake plates for my Trike. Package came in mislabeled (both left hand side) and missing required bushing to install. Return form did not work and per their email I returned with printed copy. They charged me extra for shipping to me and I paid for return UPS. It was their mistake but I am paying or it.

I bought a sunlite hrt 100 trike rack off of modern bike. I had a lot of difficulty putting the bike together as the instructions were very vague. I took pictures at modern Bikes behest and sent them to modern bike. They never got back to me as to how to put the rack together. This is a very cheaply made bicycle rack the wheel tiedowns are something. Mickey Mouse would’ve come up with they would not hold a wheel in my belief. I would never recommend this rack to anyone. I tried to write a review and modern bike made me submit my email. To submit a review of this product they never got back to me with their permission. To write the review.

Great company. Best prices.

Unresponsive and rude... Not qualities you would expect from a business.

I ordered a spoke. It only cost 70 cents but the shipping charge was $6 which would have been okay if they had mailed it right away but it took them one week just to ship the order. So, it took 10 days. If the spoke was backordered, they should have notified me immediatly. I would have cancelled my order and gone with another vendor. Also, in ordering the spoke the nomenclature showed "2X" which I misread as two spokes. I found out after receiving the spoke that it meant double butted. Modern Bike could be a little more descriptive in their labeling.