ModelloturboReviews of modelloturbo.com

My wife ordered one of these car wall art for me for Christmas. After the order went through, a fake tracking number was given. The tracking number said the package arrived, but it never did. Company stopped responding after the first exchange of email.

Placed an order for our son's birthday. While it arrived quickly it was missing the power adapter. We immediately contacted them and it turned into almost two months of automated AI responses and getting the run around. Finally made contact on Instagram as they have no phone number. So, they finally ship the missing part and then we got a bill from FedEx for shipping! So, we ended up paying for THEIR mistake. Also be advised this business is actually located in Turkey.

My product has been stuck at Customs for five days. They didn’t provide the correct paperwork for customs. I have tried reaching out to them every day with no response from an actual person.

Bought last month a piece that was sent in 2 pieces. I reached out 5 times via email (only way to contact them) and no one cares to respond. Very disappointed with their customer service. Not buying again from this guy!!

A joke! Noone but AI responds! And after AI says a human well soeak to you soon! Right, nope insane company customer service

I ordered both a neon light and the silhouette. The neon light has very weird transformer and unfortunately the plug-in is not for the United States, it is for a European country. They did send an adapter to make it work for United States electrical socket. Also, the silhouette is cheaply made ( less than 2mm thick ) and I’ve tried to return the silhouette . Modelo turbo will not return my emails requesting a return address to send the silhouette back!! The email written by Jessica said they do not have a return address for me so she emailed me telling me that they would have a “human agent”get back to me. I’ve never heard again from Jessica or a “Human agent” in over two weeks now . I’ve been sending them an email requesting anI’ve been sending them an email requesting a reply every other day for the last two weeks . If I had known this wasn’t made in the United States I wouldn’t have bought it. The products are actually made in Turkey, but the business appears to be in Delaware

I would not recommend purchasing from this company. My order arrived late and very damaged. I promptly sent photos to customer support and was assured I would have an escalated case to get it resolved. No response back in a month after numerous inquiries

I placed an order on November 10th for a custom neon design for my son for Christmas. Finally on December 4th, I got a design that I was to have approved which did not have near the neon they show on the representations of what you would be getting. I asked that it be reworked or for a refund. I have had nothing but false promises and automated answers to my emails. Unfortunately, it looks like I won't have the gift I had planned on and I will have to work with the credit card company for my money back. Turbomodello does not have a phone number that you could call for help, just email.