Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
5,712 reviews
MobileHelpSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MobileHelp® medical alert systems are integrated with nationwide wireless voice and data and GPS technology to provide real-time medical monitoring services and location tracking. In an emergency GPS tracking can pinpoint your location, which allows emergency assistance to reach you quicker. MobileHelp® Mobile Medical Alert Systems keep seniors safe at home and while away. Affordable, BBB backed, medical alert systems.
MobileHelp (mobilehelp.com) has 5,712 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
5,712 approved reviews, newest moderated first
Angel was such a delightful person and we had a great rapport. She was very helpful in describing the different plans. Will recommend this co.
By Donna P.
Response from MobileHelp· Jan 10, 2024
Thanks for the kind words and for being a valued part of the MobileHelp family.
Very good at explaining everything.
By Joyce
Response from MobileHelp· Jan 10, 2024
Thank you! We appreciate that you took the time to let others know about MobileHelp.
Patrick in Customer Service was amazing and answered all my questions thoroughly and completely. I look forward to receiving my shipment.
By Stephanie D.
Response from MobileHelp· Jan 10, 2024
Thank you for your review of our service! Your positive words mean a lot to us!
I have NOT received equipment
By William L.
Response from MobileHelp· Jan 8, 2024
We have received your review and we apologize if you have not yet received your order. Ground shipping can take between 5-7 business days for delivery. If you do not receive the package within that time frame, please do not hesitate to contact our Technical Support team for assistance with a replacement, as representatives are always happy to help. You can reach at 877-827-6207.
Explained everything in detail. Very helpful.
By Kevin L.
Response from MobileHelp· Jan 7, 2024
Thank you! We appreciate that you took the time to let others know about MobileHelp.
This was a very easy system to set up. No hassle. The only thing I’d change is an option for a watch Vs the lanyard around the neck.
By Art R.
Response from MobileHelp· Jan 7, 2024
Thank you for your review of our service! We do offer wristband help buttons for certain systems. Our Technical Support team will be happy to review the equipment with you and help with any accessories needed. You can reach us at your earliest convenience at 877-827-6207.
The salesperson, Matthew, was extremely helpful and patient. He was able to answer all of my questions accurately.
By Connie
Response from MobileHelp· Jan 7, 2024
Thank you for your comments! If you ever need us, please don’t be afraid to reach out.
Good instructions for starting device. Not enough help with lock box.
By Carolyn K.
Response from MobileHelp· Jan 7, 2024
Thank you for your review of our service! We apologize for any trouble you have experienced with the lock box. Our Technical Support team is always happy to help with the set up. Please do not hesitate to contact us at 877-827-6207 for assistance.
