EXCELLANT customer service
EXCELLANT customer service and explanation of services. Answered all of my questions
By Peggy
Response from MobileHelp· Jun 17, 2024
Thank you for your comments! If you ever need us, please don’t be afraid to reach out.
Sunday, November 8, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
5,712 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MobileHelp® medical alert systems are integrated with nationwide wireless voice and data and GPS technology to provide real-time medical monitoring services and location tracking. In an emergency GPS tracking can pinpoint your location, which allows emergency assistance to reach you quicker. MobileHelp® Mobile Medical Alert Systems keep seniors safe at home and while away. Affordable, BBB backed, medical alert systems.
MobileHelp (mobilehelp.com) has 5,712 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
5,712 approved reviews, newest moderated first
EXCELLANT customer service and explanation of services. Answered all of my questions
By Peggy
Response from MobileHelp· Jun 17, 2024
Thank you for your comments! If you ever need us, please don’t be afraid to reach out.
Obtaining the services was a simple and easy process. The prices are fair.
By Zyanya C.
Response from MobileHelp· Jun 17, 2024
Thank you for your comments! If you ever need us, please don’t be afraid to reach out.
Paula was so professional. She explained your company’s offerings, answered my questions, and was patient and helpful in other ways.
By customer
Response from MobileHelp· Jun 17, 2024
Thank you for your comments! If you ever need us, please don’t be afraid to reach out.
Jonathan, JB was very good at answering all questions a true professional. He needs to be promoted, because it was the best customer service i had with any company in long time Bravo, to JB......If he is any sample of your company now that I opened a new account with you. Then the taste of excellence of future dealings with you I would think will be great....Expectional. service...
By George C.
Response from MobileHelp· Jun 17, 2024
Thank you for your comments! If you ever need us, please don’t be afraid to reach out.
Great service
By William M.
Response from MobileHelp· Jun 17, 2024
Thank you for your comments! If you ever need us, please don’t be afraid to reach out.
Patrick, the salesperson, was knowledgeable and had good advice/ pointers that helped make a decision about which unit would be best. However, the first customer service person I spoke with was very difficult to understand because she spoke like she just woke up. Made me skeptical to reach out the 2nd time. 2nd & 3rd time, 2 different persons, they spoke clearly and address my questions throughly.
By The J.
Response from MobileHelp· Jun 17, 2024
Thanks for the kind words and for being a valued part of the MobileHelp family.
I’d like to request.besides if the alert button was to be activated. Besides sending my wife and I an email alert. Can you also send us a text at my number 540-238-4110 and here 540-243-0530??
By Harry M.
Response from MobileHelp· Jun 21, 2024
If you ever need us, please don’t be afraid to reach out.
I want to thank CSR, Robert he was most helpful, professional, fun, caring and very informative during my call. He put my worries at ease by explaining and showing much empathy. Thank you, Robert.
By cust, Rudelania Lahoz F.
Response from MobileHelp· Jun 17, 2024
Thank you for your comments! If you ever need us, please don’t be afraid to reach out.