Ordered a Tundra kit
Ordered a Tundra kit - QR code unusable Support won't respond! If i could give it zero stars i would - i'm sitting here with a kit over a year old and won't provide any response.
By FM
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
88 reviews
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Minicubez is listed under Children's Entertainment.
Minicubez (minicubez.com) has 88 customer reviews on The Fair Hearing, with an average rating of 1.7 out of 5.
88 approved reviews, newest moderated first
Ordered a Tundra kit - QR code unusable Support won't respond! If i could give it zero stars i would - i'm sitting here with a kit over a year old and won't provide any response.
By FM
This company is terrible. The order took many months to fill; long after the holiday for which it was intended as a gift. Then, when it finally arrived, there were no instructions as to how to assemble the item. And to top it off, the company has not responded to requests to supply assembly instructions. AVOID AT ALL COSTS!!!
By Bill P.
My custom ordered car came in green, instead of blue and looks nothing like my vette!! I waited 7 months for this. No written instructions; not even to use the QR code. On a whim, I tried the code and it worked! I haven’t put it together yet, hoping on an exchange in blue… Customer Service is nonexistent!!! Chat refers you to email. No one will answer my emails concerning this. Very disappointed!!!
By Nate
I understand how long it takes to create a model from a picture, but the website should have been more clear on that. Once we received the model, we could not access the instructions for about 1 month as the site it links to is in China or some other country that does not always play nice for US-based ISPs. We finally were able to access the instructions. What I find inexcusable is the lack of decent customer service as they only offer chat but don't actually staff it from what I have experienced. The model I got for my 82-year-old dad is missing a part but I have never heard back from them. Very disappointed.
By James H.
Absolutely terrible. Sent the product and it looked awful. They already have an f150 raptor so I thought it would look similar being a lowered f150 but no its a box on wheels. Also they completely ghosted me after I discovered they included absolutely no instructions.
By Colin H.
Honestly.. it took way to long for me to get the packages, I thought I wouldn’t get them in time for a Christmas present, they arrived only with a few days left for me to wrap them, and when they were built, there were missing pieces (4 pieces) and most of the pieces didn’t fit right, we had to shove them together and then be extremely careful with the build, it ruined a time I had planned for a while and genuinely made me very upset, not only that but it was also pretty expensive, waste of money and time and ruined what was supposed to be a good memory.
By Brie
I received my custom build in March, I was very excited! Unfortunately, 7 months later I am still waiting for someone to respond to the multiple emails and messages I have sent to try and get the QR code with the building instructions.
By Natasha W.
The car that was supposed to be a mini copy of mine looked nothing like it was the wrong colour and after waiting nearly 6 months for it I was severely dissapointed but they wouldn't do anything about it. DO NOT WASTE YOUR MONEYYOU WILL BE DISSAPOINTED AND FEEL RIPPED OFF!!!
By Tim C.