Metro BankReviews of metrobankpc.com

Metro Bank, High St Kent: Maliha a customer advisor was extremely helpful and a fantastic help. Her care and attention are exemplary and a credit to her employer and colleagues.

Hi Jack Thank you for your delayed reply, can i suggest you call me as calling you guys is always a nightmare and long waiting times, getting cut off, and you did not leave your no for me to call you , please check my account details you will find my details at your Edgware Branch. I look forward to your call soon. Thank you Ajit Patel

Fantastic bank, been a complete game changer

Metro Bank has randomly decided to shut my account down in 60 days, personal cash account. Wonder if it was my gambling and crypto transactions. Well, this is the second time I've had my bank account closed in the last 90 days. Jesus help me.

One star because there is no Zero which is what I would really like to give.I am attempting to realise a bond which was set up in joint names. I have internet banking set up but, it appears, it is our fault that 14 months ago my wife did not receive appropriate details to set up internet banking-remember this is joint and I am set up.We tried to realise the bond, I logged on and set up a transfer which shows on the account details but on selecting my metro account it disappears and the transaction cannot be completed. Phone them, 59 minutes later in attempting to transfer me to a supervisor I get cut off, no call back! Ring again, next day, by now my wife has logged on with our (Joint account remember) saved details, transfer destination showing, select metro account, disappears. Phone again speak to agent ask to be transferred to a supervisor, at 3rd attempt after 20 minutes he does so, by now I have told him that the bank are in breach of the law and are witholding. Supervisor checks account and says my wife must have had log on details she needs to log on, I tell her they were never received, my wife and I both present ID'd 2 stage ID completed, still no joy, my wife must log in, with her own details (which we have never received) before any transfer can be completed JOINT ACCOUNT remember I have gone through all ID stages, money will still not be released because my wife, who is unable to do through missing details, has not logged on! Appalling Service DO NOT PLACE MONEY WITH THIS BANK THEY ARE OBSTRUCTIVE IN RETURNING IT. NOTHING IS THEIR FAULT IT IS OUR FAULT THAT WE DID NOT RECEIVE A LETTER (which was not sent recorded and which they have not followed up following no access-fault in their systems )

I do not normally review. but METRO BANK is an exception. Giving one star is an insult to the Star. That is how LOW i feel their performance has been. unfortunately funds are tied in a fixed term products. Even requested release of my funds without interest so i can move to a bank with some substance, PLEASE THINK VERY CAREFULLY IF YOU ARE THINKING OF MOVING/ INVESTING IN METRO BANK

Probably the worst bank on this planet. The service is awful and they have inexperienced people who are politicians and have no respect or how to deal with customer. The staff behave with sheer arrogance and are great at patronising customers. This bank is struggling with customer service and have lost the importance of customer service.

STAY AWAY FROM METRO BANK Extremely incompetent members of staff. They haven't got a clue how to investigate cybercrime and look through logs. Truly shocking in these days and age ! Never come across such incompetence and lack of professionalism before. Very scary indeed; they cannot be trusted. Consider taking your business somewhere else.