Wonderful customer service
Wonderful customer service and contact throughout the delivery process. White Glove delivery was perfect.
By Eric in Virginia Beach V.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
115 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Medshopdirect is listed under Health Equipment.
Medshopdirect (medshopdirect.com) has 115 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
115 approved reviews, newest moderated first
Wonderful customer service and contact throughout the delivery process. White Glove delivery was perfect.
By Eric in Virginia Beach V.
All the people I had contact with were very helpful, very friendly and very patient.
By Rod W.
My mom’s health declined recently and we needed to get her a hospital bed quickly. We found Medshopdirect online, found what we wanted and gave them a call. The person we spoke to was very knowledgeable and helpful. I explained that we were under time constraints and he tried to rush the order. The bed was ready even faster than he promised. Set up was perfect. We are very pleased.
By Chuck
Great experience with company. Fast response time to inquiries and the delivery of the items were spot on.
By Cindy
The delivery was on time, communications were good, and the bed is good quality. We ordered the high-low bed, and we were updated throughout the process, from ordering to delivery. White glove delivery was included, plus we requested removal of an old bed.
By Donald Lundstrom J.
Delivery Service was excellent. Installers were fantastic. Efficient, knowledgeable, and so pleasant.
By Camilla R.
They were very very helpful in making the right bed choice- the website is one of the very best- easy to use and offering all the bed details that other websites didn’t show. The support team at operations were patient when I needed to make changes as were the gentlemen who delivered and set up the bed - it was easy to reach them, they were responsive patient and polite. I highly recommend MedShopDirect
By WSM
Medshopdirect provided excellent, fast service. They were the first to respond to our request for a quote, offered a competitive price, followed up, and kept us well informed throughout the ordering process. We were anxious to receive our new hospital beds, and by choosing this company, we probably saved two or three weeks. We highly recommend them.
By Jon F.