Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
10,501 reviews
Med MartSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
One of the largest Home Medical Equipment stores in the Midwest! Locally owned and operated for over 20 years. We carry wheelchairs, scooters, lift chairs, incontinence supplies, walking aids, stairlifts, elevators and much much more.
Med Mart (medmartonline.com) has 10,501 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
10,501 approved reviews, newest moderated first
Stacy was very helpful and friendly.
By Warren
Response from Med Mart· Aug 14, 2025
Thank you so much for taking the time to leave a review! We're delighted to hear that Stacy provided you with such a positive experience. We hope to work with you again! Thanks, Team Med Mart
Received item within a reasonable time
By Bonnie M.
Response from Med Mart· Aug 13, 2025
Hi Bonnie, We're so glad to hear that your item arrived on time. We hope you're enjoying your new product, please reach out with any questions you may have while you're getting the hang of it. Thanks, Team Med Mart
Excellent customer service. Sean was very knowledgeable about the company products. He is defintiely a people- person.
By Johnetta Y.
Response from Med Mart· Aug 13, 2025
Johnetta, Thank you for your review. We are happy to hear about your positive experience with Sean! We want our staff to be both personable and helpful with our customers and we're glad you were able to see this first hand. We appreciate you! Thanks, Team Med Mart
Knowledgeable!! Just needed someone who knows about the product to guide me in what I needed for my father. Bought a bed and wheelchair from Medmart. Very happy!
By Lorraine S.
Response from Med Mart· Aug 13, 2025
Lorraine, We love hearing about experiences like yours! We understand you wanting to know all information before making an important purchase like a bed or a wheelchair. We were happy to answer all of your questions and hope your father feels comfortable and safe with the new bed and wheelchair. We hope to see you again! Thanks, Team Med Mart
MedMart had timely notice of a cancellation by a hospice elderly woman, aged 86. They refused to timely act upon that cancellation and now expect o receive return “fees.” This is a terrible scam played upon the elderly and sick.
By Mary T.
Response from Med Mart· Aug 13, 2025
This is a false accusation. Facts are below. This order was placed on Thursday the 7th of August at 130am. The product you ordered is known for and advertised as "quick-ship" and ships within 2 business days. We sent an email on the 2nd business day, Monday the 11th at 1030 AM that you're order was loaded and due to ship that day, the 11th as this is the info we received from the shipping warehouse. The next day on the 12th at 230PM, we received a call to cancel the order. My CS team advised it is more than likely too late and already shipped which you can refuse the shipment and whatever the fees charged, would be fees held from the refund however they did advise they would try to stop it and get it turned around. They were able to get the order officially cancelled with much effort on your behalf and you were refunded in full hours prior to this review. That refund issued was emailed on the order at 354PM.
Lynn was terrific to research and give me the best possible price for replacement items.
By Jeanette L.
Response from Med Mart· Aug 13, 2025
Hi Jeanette, Thanks so much for leaving a review! We love hearing that Lynn was able to assist you in finding replacement items that fit within your budget. We hope to see you again. Thanks, Team Med Mart
Great patience and flexibilty!
By Deryck T.
Response from Med Mart· Aug 13, 2025
Hi Deryck, Thanks so much for the 5-star review! We're delighted to hear that you received such great service during your experience. We hope to see you again! Best, Team Med Mart
Salesperson Darryl very helpful. If you have questions beyond what is listed on the website he will find the answers to your questions. Delivery as promised. Restock fees a bit steep so be sure you order correctly
By Cindy I.
Response from Med Mart· Aug 13, 2025
Hi Cindy, Thank you for taking the time to leave a review. Darryl is such an important part of our team and we're so glad you were able to experience his expertise and knowledge during your visit. We appreciate your business! Thanks, Team Med Mart
