Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
11,728 reviews
MDLIVESelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MD Live by Evernorth is a leading provider of virtual care in the U.S., with a national network of board-certified doctors, pediatricians, dermatologists, psychiatrists, and licensed therapists who provide care for a wide range of medical and mental health needs. Our providers average 10 years of experience and deliver expert care anytime, anywhere.MD Live Urgent Care is available 24/7, including holidays. Primary Care and Behavioral Health provide flexible scheduling, with same-day appointments available for routine primary care needs.MD Live accepts most major insurances, such as Cigna Healthcare and Blue Cross Blue Shield, plus self-pay options for Urgent Care and Behavioral Health.
MDLIVE (mdlive.com) has 11,728 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
11,728 approved reviews, newest moderated first
Called in with very sore throat, got quick call back, very nice and informative Dr. who was also really friendly. Had my medicine in hand with in an hour of my request for a consultation with Dr.
By Michelle G.
Response from MDLIVE· Jan 30, 2020
Hi Michelle, thanks for providing the positive feedback. We are glad the MDLIVE service has been made available to you and you were able to use it in a time of need!
The first appt with MDLIVE was handled as expected and appropriately. However, the next 2 appts were never met. There wasn’t ever a call to complete the appt and my health needs!
By McKenna
Response from MDLIVE· Jan 30, 2020
Hi there, Due to this year's cold and flu season, we are experiencing heavy traffic and are currently issues such as longer wait times for calls. We're sorry this has negatively affected you, and we continuously take into account feedback from our customers so that you may better access our service with ease. If you would like to provide us with more feedback on your experience, please contact our customer service number at (800) 400-6354.
I used MDLive to see if it would be beneficial instead of going to my primary care provider, and it was so quick and such good service that it will be my first choice in the future because of all the time I saved by avoiding a doctor's visit with my primary care physician.
By kj M.
Response from MDLIVE· Jan 30, 2020
Hi there, thanks for the positive feedback. We're glad MDLIVE was able to help you in a time of need, and we look forward to helping you again in the future!
longer wait time but kept getting updates
By Crescentia D.
Response from MDLIVE· Jan 30, 2020
Hi Crescentia, thanks for the positive feedback. Due to this year's cold and flu season, we are experiencing heavy traffic and are currently investigating longer wait times for calls, and we thank you for waiting patiently for your appointment. We're glad MDLIVE was able to help you in a time of need, and we look forward to helping you again in the future!
No waiting room no hassle no problem you guys were great I will do it again although I don’t want to be sick but if I get that way again I will call you guys thank you for all your help/sincerely Tim
By Tim
Response from MDLIVE· Jan 30, 2020
Hi Tim, thanks for the positive feedback. We're glad MDLIVE was able to help you in a time of need, and we look forward to helping you again in the future!
Best sick visit ever! No waiting for hours in a crowed office. The Doctor was great, he answered all of our questions and prescribed the right medication. He even gave us a Doctors note, for school and work. All of this from the comfort of our own home!
By Sara C.
Response from MDLIVE· Jan 30, 2020
Hi Sara, thanks for the positive feedback. We're glad MDLIVE was able to help you in a time of need, and we look forward to helping you again in the future!
Dr. Garwood was wonderful! He was very sympathetic and quick to diagnose me with the flu and offer not only to get me a prescription but other things I could do a home to help with my symptoms. I was very pleased with the service I received, and best of all I didn't have to leave the comfort of my own home!
By Emily
Response from MDLIVE· Jan 30, 2020
Hi Emily, thanks for the positive feedback. We're glad MDLIVE was able to help you in a time of need, and we look forward to helping you again in the future!
Once the call is initiated, you are placed in a waiting room, however there is not any indication of how long you will be waiting. And when the doctor got on the line, I expected a video feed, but only had audio.
By Cheryl C.
Response from MDLIVE· Jan 30, 2020
Hi Cheryl, thanks for the positive feedback. If you have any questions or extra feedback about your experience, please contact our customer service at (800) 400-6354. We're glad MDLIVE was able to help you in a time of need, and we look forward to helping you again in the future!
