Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
11,728 reviews
MDLIVESelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MD Live by Evernorth is a leading provider of virtual care in the U.S., with a national network of board-certified doctors, pediatricians, dermatologists, psychiatrists, and licensed therapists who provide care for a wide range of medical and mental health needs. Our providers average 10 years of experience and deliver expert care anytime, anywhere.MD Live Urgent Care is available 24/7, including holidays. Primary Care and Behavioral Health provide flexible scheduling, with same-day appointments available for routine primary care needs.MD Live accepts most major insurances, such as Cigna Healthcare and Blue Cross Blue Shield, plus self-pay options for Urgent Care and Behavioral Health.
MDLIVE (mdlive.com) has 11,728 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
11,728 approved reviews, newest moderated first
Very pleased with the service that was provided!
By Lisa
Response from MDLIVE· Feb 5, 2021
Thank you for the positive feedback, Lisa! We're glad MDLIVE was able to help you in a time of need, and we look forward to helping you again in the future.
Quick service
By Adam C.
Response from MDLIVE· Feb 5, 2021
Thank you for the positive feedback, Adam! We're glad MDLIVE was able to help you in a time of need, and we look forward to helping you again in the future.
This was new to me and it's was super fast, easy and cheap! Saved me hours going to a doctor.. my advice could of been better but I will use again in the future!
By DAKOTA
Response from MDLIVE· Jan 28, 2021
Thank you for the positive feedback, Dakota! We're glad MDLIVE was able to help you in a time of need, and we look forward to helping you again in the future.
Horrible customer service. They must be working at home and not supervised because they act is if they dont want to be bothered. What happened to me is unreal with them. I had an infection n a lymph node and wanted to use their service. The online system kept rejecting my $55 payment. I called in to speak to someone and she kept tellling me I was "wrong" and putting in wrong credit card info. Well, SHE was wrong. I had her run the card when on the phone with her and she was quick to yell at me saying "DECLINED". After hanging up, my phone beeped and my card WAS CHARGED. Too boot, I also got an email saying "thank you for your $55 payment". when I called back in, they literally told me there was nothing they could do. NOTHING. They charged my card and never seen me. they admitted to charging me and didnt even want to do anything about it! Customer Service is horrid and they STOLE my money...then had no problem admitting it! Do not try to use this company. Find another. I am ultimately forced to fight with my credit card company and will have to await finaly word on a dispute that could take a month or more. Nobody cares, they steal, the credit card doesnt care either. BE CAREFUL!! Just because its medicine doesnt mean they have good intentions.
By Jake
Response from MDLIVE· Jan 28, 2021
Hi Jake, we're very sorry to hear that you were charged due to an error regarding your payment. If you would like to provide us with additional feedback so that we may resolve this issue, please call us at (800) 400-6354 and we'll be glad to help.
Great experience. I got the help I needed with ease.
By Mike M.
Response from MDLIVE· Jan 27, 2021
Thank you for the positive feedback, Mike! We're glad MDLIVE was able to help you in a time of need, and we look forward to helping you again in the future.
Excellent Physician. I felt comfortable, listened to and that my concerns were being taken seriously. I just felt better after speaking with the Doctor. I will use MD Live again.
By L.T.
Response from MDLIVE· Jan 27, 2021
Thank you for the positive feedback! We're glad MDLIVE was able to help you in a time of need, and we look forward to helping you again in the future.
Very quick response time and ery professional!
By Sherry E.
Response from MDLIVE· Jan 27, 2021
Thank you for the positive feedback, Sherry! We're glad MDLIVE was able to help you in a time of need, and we look forward to helping you again in the future.
My dr was amazing. Attentive. Knowledgeable. Was a pleasant experience.
By JENNIFER M.
Response from MDLIVE· Jan 27, 2021
Thank you for the positive feedback, Jennifer! We're glad MDLIVE was able to help you in a time of need, and we look forward to helping you again in the future.
