MDLIVEReviews of mdlive.com

I don’t think they have real doctors on the calls. They just follow what the computer says. The “doctor” that talked to me didn’t look at the picture I sent neither payed attention to what I was telling her, I had to repeat several times my symptoms. You don’t get any real medication for a throat infection (bacterial) they recommend drinking liquids, rest, and over the counter medications, that you can get without paying for a consultation. For the reviews I can see their “standard” care is wait for ten days until you are really sick and go to your primary physician. What is the point of calling them then? I’m so disappointed that Cigna uses this service. I would give zero stars if I could.

Horrible service! I was sick and made an appointment the night before and the next morning I’m sitting there waiting to only get a message stating the doctor declined. Then I called to make another appointmen, waiting an hour and nothing. I called back, they had the wrong number, fixed it and made another appointment… nothing. It took a total of five times to finally get an appointment, they still had the wrong number. The doctor was rude, over talked me and cut me short. She didn’t want the appointment. MDLIVE, I will never book another appointment with y’all again. It’s always an issue when I do. Done, done, done. This is what happens when people get bad experience, they act like I am.

TERRIBLE experience! I have a sinus infection, which I get once a year. I filled out the form as I always do. The response back was to take ibuprofen decongestant and nasal spray. These are things I have been doing for days. It is to the point where the pain is in my teeth and around my eye. There is no way to contact the Dr. Just forked over $63 to be told to keep doing what's not working and check back in 10 days if I'm not better. TERRIBLE!!!!

The doctor was fine. Billing and customer service are horrible. I was sick and referred to MD Live by my insurance company. Supposedly no copay etc. Gave them my insurance info. I get three emails to update my insurance info I responded to them promptly. Today a $89 change appears on my card because my insurance company declined payment. Called my insurance company and they reported they were never billed. Three phone calls later I am advised that MD Live made a coding error. Three way call with Blue Cross Blue Shield and my coverage was verified. Now I am being told my refund may take 45 days. It is amazing if I owe them money they want it now; however, if the owe me money 6 weeks. Do not use this company.

Called MD Live over 20 times to fix the same issue. They created two customer profiles for me, one of which is a decade old and has old/inaccurate insurance, and one of which is correct. They billed the wrong profile for a visit. I've told them this repeatedly, and they keep fraudulently charging me for the wrong customer profiles. They've supposedly put in an IT Support ticket weeks ago (not fixed), I've requested calls back from supervisors for weeks (never happened), and I've emailed them repeatedly, only to have them respond that I should just call. But I HAVE called, over 20 times! I'm just in this Groundhog Day loop and no one cares that they're committing both insurance fraud AND credit card fraud.

MDLIVE customer service SUCKS!!! I missed an appointment due to no cell signal, so I fully understand why I was charged a $50 penalty. I called to explain my situation, to see if there's any adjustments possible. I had to repeat my name 3x, the last time VERY SLOOWLY and it worked. After spending 30 minutes on hold during various intervals for her to check this and check that, she ended up reading me the entire policy again, and said there's no way in hell they will adjust the payment. So i stated that 2x in the past, THEIR SYSTEM caused missed appointments and my time, as well as those of the provider's. We were not able to complete our appointments because their system failed. So should have have paid me $50 for missed appointment due to their system problems???? Why isn't this a two way street??

Company not interested in helping, they just want you to enter your credit card and disregard that you have full coverage.

I don’t think I could design a less efficient telehealth service if I tried. There’s so many problems. There’s no way to contact your provider unless they open up the message to you. So if you need a medication refill and don’t have that chat open, you’re paying for a consultation just to get thay refill. Also, I’m trying to get my insurance info changed on my account since I switched jobs and want to try and stay with my current provider and they are making it as difficult as they possibly can.