Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
1,025 reviews
MaximusSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Maximus is a mission-driven peak performance medicine company providing men and women with clinically proven therapies to optimize hormonal health, energy, and vitality. Through telehealth consultations, personalized treatment plans, and fast discreet delivery, we make it simple to access the care you need from home. Our programs are grounded in science and supported by a community of people committed to looking, feeling, and performing their best — at every stage of life. Whether you're addressing testosterone, metabolic health, or overall wellness, Maximus is your partner in long-term health optimization.
Maximus (maximustribe.com) has 1,025 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
1,025 approved reviews, newest moderated first
Customer Service is amazing ! My issue was handled in an urgent manner. My glp-1 microdose is much cheaper than any I've found.
By kelly B.
Response from Maximus· Jun 1, 2026
Urgent issues handled with care and accessible pricing on our GLP-1 protocol are both things we work hard to deliver. We look forward to continuing to support you.
Products work. Great customer service.
By David S.
Response from Maximus· Jun 1, 2026
Two things that matter most — thank you for confirming both are landing the way they should. We look forward to continuing to support you.
They we very good in accommodating me as my medical condition changed. They were more interested in doing what was best for my health situation
By Mike K.
Response from Maximus· Jun 1, 2026
Adapting care to meet your evolving health needs rather than fitting you into a fixed protocol is exactly the approach we believe in — thank you for sharing that it came through in your experience.
I’m updating my previous review because while customer support is responsive, the answers I'm receiving make absolutely no logical sense. The product itself is incredibly expensive and has had zero effect. To make matters worse, I am locked into a 3-month subscription for something that simply does not perform as advertised. When I reached out about this, customer support told me that the first bottle I received was supposed to last 90 days. However, the bottle ran out in less than 30 days. Here is the baffling part: the company automatically sent me a second bottle within a month of receiving my first one. If the first bottle was truly meant to last 90 days, why did their own automated system ship a replacement after only 30? They are changing their narrative to avoid accountability. Responsive customer service means nothing if they are feeding you false information to justify a bad product and a predatory subscription model.
By Dave R.
Response from Maximus· Jun 1, 2026
We've requested account information through Trustpilot. Please respond with those details so a manager can reach out to review your situation and work to resolve all of your concerns.
Great experience and service. Fast replies and happy with meds!
By Vanessa W.
Response from Maximus· Jun 1, 2026
Thank you for the feedback — we're glad the responsiveness and medication experience have both been hitting the mark. We look forward to continuing to support you.
Amazing company, customer service is second to none!
By jeffrey M.
Response from Maximus· Jun 1, 2026
Thank you for the kind words — delivering that level of service consistently is something the entire team takes seriously. We look forward to continuing to support you.
Freilyn always does a great job helping with questions and concerns. Always follows up like no other with timely updates. Great Job and thank you!
By Mike
Response from Maximus· Jun 1, 2026
Freilyn's consistency and follow-through are exactly the qualities we value in our team — thank you for recognizing them by name, and we will make sure they see this. We look forward to continuing to support you.
Ease by which to test my blood and communicate with my doctor and access the therapy that I’m on for home use is very good. The only thing that I would change is giving me the option to use a different needle. The small insulin base needles with a very fine beetle is rather challenging to use. I would prefer a bigger gauge needle and a larger volume syringe just for comfortability. Would be my only suggestion. Make it based on the customers likes and dislikes on the delivery vehicle.
By Michael P.
Response from Maximus· Jun 1, 2026
We're glad the testing, communication, and home access have all been working well. Your suggestion around needle options and syringe sizing is genuinely useful input, and we appreciate you taking the time to share it so specifically.
