Mattress FirmReviews of mattressfirm.com

I purchased online a headboard bracket for more than $50.00 but it's not the right one for my frame. Mattress Firm does NOT take returns. I should have ordered from Amazon. I'm really annoyed and I'd like to warn others not to order online from Mattress Firm. $50. down the drain.

My goodness! I’m looking at all the bad reviews. I can’t believe it. I’m glad I didn’t see this before I went to the store. My experience was completely different. I purchased a Tempur-pedic on Saturday morning and received it Sunday morning. Delivery was quick and everything went smoothly.

Purchased a mattress and bed frame from Mattress firm online. First, they didn't have the product in stock that I ordered and offered a product replacement. They did not refund me the difference based on the "code" I originally used in my order. Second, when bed was delivered, I paid for Set up and Haul away. My 18-year-old was at the house and called me to tell me they didn't set up the bed. I tried to contact the company via phone, but they don't have that service. Chatted with an agent via text and they were not helpful in getting someone back out to my house to set up the bed. Instead, it was said that it was my fault for not making this clear to the person at the house.

Very disappointed. I went in, liked a firm foamy pillow for $250, so I ordered it. It got lost. It took 2 weeks to resolve, back and forth with the store, support, noone knew what happened - tracking inconclusive.. crazy. I should have canceled the purchase then. Instead, hoping I get to sleep on a firm pillow for months to come, I asked or a new one. They reshipped it and what I received is different from what they have in the store. Much softer and totally not what they display. Even the manager agreed when I came to challenge it. Yet that's where it ended. They said ' sorry can't do anything, no returns, no exchanges, asked me to call Tempur Pedic (waste of time) and are perfectly fine with misleading customers on the difference of what they display vs what they deliver. What a scam and a shame that companies like this function. Not surprised Amazon turned into a billion dollar empire, these retailers are doing it to themselves that they can't understand the customer needs. I wanted a firm pillow, didn't care it was $250 and instead I have a soft one that I cant use. Never again. Goodbye Mattress Firm. So Happy I didn't but a mattress!!! I got it from Macy's and it was such a good process.

Be careful with this store, they scam customers, they sell you a product which will arrive at your address later and they send garbage and pocket the money and there is no way to return it, it turns out that 2 years ago I bought a bed base with its mattress tween XL size and they sent me a normal tween much smaller and in bad condition the mattress was dirty something not suitable for sales, I told the delivery that that was not what I bought to take it and he told me he couldn't, I tried I tried every means to get the merchandise returned but it was impossible, I had to buy another one at another store and I have that one saved for them to pick up but it never happened, clearly it is a robbery in which the only loser is the customer, IF YOU DON'T WANT BEING SCAMMED AND LOSING YOUR MONEY I DO NOT RECOMMEND YOU BUY THERE.

Package came wipe open with no tape to hold the contents inside the box.. the contents were outside on the concrete in the rain.. worst delivery I have ever seen!

I have never been treated so poorly. Delivery came 30 min early than the time was quoted. While most customers might think that was awesome we were driving to Boston from NJ to meet him as I was relocating. They refused to wait the additional 20 min when they were the ones early. The mattress and bed frame got left at the bottom of the stairs. How is a 60 year old woman supposed to carry a bed up a flight of stairs? Not to mention put it together? Unfreakin believable.

2 gentleman just delivered my new twin mattress. They were kind, professional and right on time. Thanks guys! V. Miller