Mattress FirmReviews of mattressfirm.com

No one seems to be able to correct the spelling of my name!!! Its TONYA. Not Tonka!!! And after at least 10 times asking for it to be corrected im beyond over the shit. I will NEVER do business or recommend this company. I honestly want to cancel my f*&@ing order

The sales person outright lied about the warranty. We bought a mattress protector. He told us it had a 10 year warranty. We didn’t realize that this was false until we got home. The package read it was 10 years ONLY IF you had purchased a mattress as well. This is what you call misleading, disingenuous, and outright wrong. We will never purchase anything from Mattress Firm again. We were taken advantage of!!!

The worst customer service ever. They installed the lift and put the slats that went to my bed on top. When I tried to use it the slats broke and caused the mattress to collapse in the middle. After three trips to fix it they charged me a restocking fee. 250.00 dollars. They acted like it was something I should have known. The manager of Stephenville location was very rude. Never again.

Kyle from the Arnold location dropped me into purchasing a mattress on credit. I told Kyle that I wanted to buy a mattress with cash. He showed me a couple of mattresses and said they were for bunk beds. Then he had me lay on a twin bed with an adjustable frame. I wasn't interested in the frame. He then took me to another mattress and we went to the counter and he asked for my social security number and ran a credit check and said I was approved for the mattress and the monthly bill would be around $50. Come to find out he ordered the frame and mattress. I had told Kyle that I'm on a fixed income of $662.67 a month. The mattress and frame showed up 2 days later and I refused the frame. After I got home I called a couple times with concerns about the deal. So I called the store and James helped me out. James did say that Kyle does this all the time to customers. James issued me a refund per customer service.

The sales people there are only looking out for there own pockets . I have a back issue and asked them the best for lower back pain. THEY SOLD me the highest priced mattress. Yeah sure the best commission also. .The mattress was a Tempur-pro breeze. It is a terrible mattress especially for the price. Don't let them scam you into buying one of these. It doesn't work.The best part is that I could not even return it. I ended up buying a mattress half the price and its great. They are like used car salesmen..Buyer beware!!!!!

This is is specifically for the store at 3981 N Business Center Drive in Tucson, AZ. Salesman Vern is an incredible SEXIST. He was good at providing information and then giving us time to test the mattress and talk. I'd done my research and knew what would be a good choice for my husband and I. Vern took MY phone number and MY credit card number. I take care of logistics in our marriage and would be taking the delivery. Vern then said "I'm going to put this in your husband's name." I was baffled and asked why. He proceeded to tell me that his wife always tells him how sexist he is. He just laughed it off. If we were not on the way to care for my 91-year-old elder, I would have cancelled the purchase and left. What an insulting, horrible person. DO NOT BUY FROM VERN. It is clear that he disrespects his wife. He disrespects women. He never apologized or acknowledged that what he said was wrong. DO NOT BUY FROM VERN.

Worst mattress / customer service ever! They gave me the extended warranty for another $100 which doesn’t cover the huge dip that was created only having the mattress for only 7 months!!!! Do yourself a favor look for free trials and steer clear of this company. Also, now I see their website claims they have a trail period I was never told about. This company is disgraceful.

My experience at Mattress Firm, Pennsville NJ started really great. Our salesman was very friendly and kind. I went in looking for a new pillow. I was drawn to the Purple products since we have a mattress, 3 seat pads, a back pad, and a pillow from the same company already. I opted to make a purchase at Mattress Firm instead of buying from Purple directly since I'm trying to spend my money at local businesses. Anyhow, I picked out a $250 pillow. I thought that it would be in stock at the store, but I was told after picking it out that it would be shipped to me. While paying for it I found out it would be shipping directly from Purple. After paying for it, I looked it up online and Purple was selling it for $211. Ok, price paid for not doing my research. The pillow arrived a couple weeks later and there was a drastic difference in the firmness between it and the one at the store. It was causing me neck and ear pain, headaches and an overall uncomfortable nights sleep. I called to see if I could exchange it. I would have even been happy with trading it for the floor model pillow that I tried. It was not crazy firm like the one I received. I was told by the salesman that I spoke to (it was not the one that helped us when I purchased the pillow) that they do not accept returns or exchanges for pillow. Wish I knew that before I paid that much money for it, but fair enough. Hygiene policy - I get it. Another research issue. This is where they lost me - the salesman I spoke to said he would talk to his manager and call me back. No call back at all. I've been working in customer service my whole life. Telling a customer you will call them back and then ghosting them is a sure way to lose that customer for any future sales as well as anyone they share their story with. It sucks because we saw a mattress and adjustable bedframe that we really liked and talked about for days after our shopping trip. I would have loved to put that money into a local storefront, but I can't justify spending a couple thousand dollars at a store that ghosted me. I usually shy away from negative reviews because I hate saying bad things about businesses, but this one really hit a cord with me. Maybe it's because I slept like crap for 3 weeks before I finally gave up on the most expensive pillow mistake I've ever made in my life.