Mattress FirmReviews of mattressfirm.com

Took out extended warranty, within 3 years the mattress was shot. My wife developed severe back problems, she had to go to PT for the pain and be on medication to slightly relieve the ongoing pain. We took tons of pics send it to them and they told us the manufacturer will not honor the warranty. They are owned by Simmons. So save yourselves lot of money and heartache and NEVET BUY THEIR MATTRESSES, they are low grade material BUYER BEWARE!!!!! Also they DO NOT HONOR THEIR WARRANTIES.

My technician guy Juan Gutierrez did a excellent job on adjusting our bed and was very knowledgeable about our bed. Great experience and we was well satisfied. We are very satisfied with our bed. Great sleep. Thank you

1-Star Review: Mattress Firm/Synchrony Credit Card Accountability Pros: The initial sales process was smooth, and the bed we ultimately received meets our expectations. Cons: I am deeply frustrated with Mattress Firm’s handling of our refund and their lack of accountability. During our purchase of a $6,140 mattress, the store manager strongly encouraged us to open a Mattress Firm/Synchrony credit card to qualify for a rebate, despite our intention to pay in cash. This felt like a high-pressure tactic to push us into a credit agreement, which has now led to significant inconvenience. Due to the need for a firmer mattress, we returned our original purchase, resulting in a $762.65 refund owed to us since February 20, 2025. As of May 20, 2025, we have yet to receive this refund. The credit card company claims “the check is in the mail,” but our secure, locking mailbox has received no such payment, strongly suggesting it was never sent. When I raised this issue with Mattress Firm, I was told the matter is between me and the credit card company. This is unacceptable. Mattress Firm’s name is prominently displayed on the red credit card, making them equally accountable for this process. Furthermore, the card’s exorbitant 39.99% APR for late payments is outrageous, and I believe Mattress Firm owes me equivalent interest on the delayed $762.65 refund as compensation for this prolonged inconvenience. This experience has revealed a troubling pattern, as I recall discussions with store staff indicating awareness of refund delays. Mattress Firm must take responsibility for their branded credit card and ensure prompt resolution. I urge them to deliver the owed refund immediately, along with appropriate compensation for the three-month delay.

Mattress Firm censors honest opinions. It sends me a survey but only allows opinions on the quality of the mattress, not on their service. I think it's because they know their service is shawty. They give you a reasonable date of delivery but they never deliver it on that date. They usually push delivery forward an additional week or more. When they deliver, you get one English speaking person, if you're lucky the person speaks fairly good English. Maybe that will change now that illegals are being deported.

I recently oversaw the purchase of two mattress sets. One for my elderly aunt and the other for her handicapped son my cousin. Antony B. was the knowledgeable no pressure salesman who took them both on a tour of the stores mattresses explaining the feautres of each and the value of the types of moveable frames. Both my aunt and cousin after testing out several mattresses each selected one. Because of their age I insisted that mattress cover be installed during delivery and Antony B. called the deliver service to confirm the value added service was available. At deleivery the value addeds service was unknown to the deleivery persons. I called Antony B.. and he spoke with the delivery lead and he extended his services of placing a mattress cover on both mattresses. The delivery personel were pleasant and efficent. Best of all both my elderly aunt and cousin are very pleased with their mattress purchase. In addition a 5-days are delivery Antony B. called to status the overall delivery experience which was 5-star. So was our sale by Antony B.

Do not attempt to make a purchase!!! I was billed three different times and have not received a refund whatsoever. Mattress firm keeps using the excuse. They don’t have an order on file even though the transactions are posted onto my account. DO NOT MAKE A PURCHASE HERE!!!

Horrible company & Guarantee! I was told I could try out my new mattress and exchange it if I wasn't satisfied. I returned to the store 2 weeks after purchasing a new Purple mattress. When the delivery with my new mattress came, they said there was a spot on the mattress and they couldn't do the exchange...the spot the delivery people put on the mattress! I cleaned it (as directed). They said they were unable to do the exchange because the spot was still there. THE SPOT WAS GONE AND SO WAS MATTRESS FIRM. DO NOT BUY A MATTRESS FROM THEM EXPECTING THE CUSTOMER SERVICE TO HELP. HORRIBLE TRANSACTION.

Honest? Not mattress firm they need to review their policy. No service nor help in resolving a broken adjustable bed 2 months old, even with purchasing a 5 year warranty Now this is not the American way. Do not buy from them.