Mattress FirmReviews of mattressfirm.com

Houston

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The Fair Hearing score

2.6/ 5

Poor

630 reviews

Mattress Firm2.6Poor

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Honesty, pricing, process and quality scores appear once 5 customers have rated them.

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Mattress Firm (mattressfirm.com) has 630 customer reviews on The Fair Hearing, with an average rating of 2.6 out of 5.

Also known as: mattressfirm.com
Website: mattressfirm.com
Category: Decoration & Interior
Location: Houston
Listed on The Fair Hearing: 2026

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Mattress Firm reviews

630 approved reviews, newest moderated first

Oct 24, 2026
Michele was super helpful.
Michele was super helpful.
By William
Response from Mattress Firm· Oct 25, 2026
Hello William, We are glad you enjoyed your experience with our helpful team. Thank you for the feedback. Thank you, Leo
Oct 24, 2026
Looking forward to new mattress
Bob was very professional, knowledgeable, patient and helpful. Listened to my concerns and lead me in the right direction. Store was clean and well organized.
By Cathi V.
Response from Mattress Firm· Oct 25, 2026
Hello Cathi, We are absolutely thrilled to hear about your excellent experience. Thank you for sharing such kind words about our team member's helpful guidance and the clean state of our location. We truly appreciate your support and look forward to serving you again in the future. Thank you, Leo
Oct 24, 2026
sales lady was very helpful,overall…
sales lady was very helpful,overall good service
By Terry
Response from Mattress Firm· Oct 25, 2026
Hello Terry, We are so glad to hear that you had such a wonderful experience with our helpful team member and received great service overall. Thank you for sharing your kind feedback! Kind regards, Leo
Oct 24, 2026
Obviously incompetent
No one seems to be able to correct the spelling of my name!!! Its TONYA. Not Tonka!!! And after at least 10 times asking for it to be corrected im beyond over the shit. I will NEVER do business or recommend this company. I honestly want to cancel my f*&@ing order
By TONYA not T.
Oct 24, 2026
Mark was awesome
Mark was awesome. I walked in I let him know my budget and what I was looking for. He did not waste my time or try to talk me out of what I had in mind and we came out under budget. This is the second bed I’ve purchased from this store I’m never disappointed in the service. I will continue to return.
By Courtney
Response from Mattress Firm· Oct 24, 2026
Hi Courtney, It is wonderful to hear that your experience was so efficient and that your financial boundaries were respected throughout the process. We are happy to have earned your loyalty for a second time, and we truly appreciate your continued trust in our team to help you find the perfect sleep setup. Thank you for sharing your feedback, and we look forward to assisting you again in the future! Best, Jenna
Oct 24, 2026
Marcellous
Marcellous, the manager was super patient and understanding. Easy to have a conversation with, very personable and knowledgeable. Erik was also very pleasant.
By Sheila
Response from Mattress Firm· Oct 24, 2026
Hi Sheila, Thank you so much for sharing your wonderful experience. We are thrilled to hear that our team members provided such patient, knowledgeable, and pleasant service during your visit. Your kind words mean a lot to us, and we look forward to assisting you again in the future. -Miles
Oct 24, 2026
James was a pleasure to deal with.From…
James was a pleasure to deal with.From a person who hates to shop, no matter what the product, clothes , food or car. He was knowledgeable and informative about the product but didn’t over pressure to buy extras. Enjoyed dealing with him.
By Thomas
Response from Mattress Firm· Oct 24, 2026
Hi Thomas, We are glad you enjoyed your experience with our team member. We are happy to hear that our straightforward, informative, and pressure-free approach made your visit so pleasant. Thank you very much for taking the time to share this wonderful feedback with us.-Miles
Oct 24, 2026
The rep coordinated with another store…
The rep coordinated with another store to get me a second pillow.
By Gail K.
Response from Mattress Firm· Oct 24, 2026
Hi Gail, We are absolutely thrilled to hear that you had such a wonderful experience shopping at our store. Thank you so much for sharing your positive feedback, and we hope you enjoy your new purchase. -Miles

Mattress FirmReviews of mattressfirm.com

Rating distribution

What customers rate

About Mattress Firm

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Mattress FirmReviews of mattressfirm.com

Rating distribution

What customers rate

Mattress Firm reviews

Michele was super helpful.

Looking forward to new mattress

sales lady was very helpful,overall…

Obviously incompetent

Mark was awesome

Marcellous

James was a pleasure to deal with.From…

The rep coordinated with another store…

About Mattress Firm

More in Decoration & Interior

Frameology

Perfettacreations

Apollo Tile

RugsThatFit

Mattress Firm reviews

Michele was super helpful.

Looking forward to new mattress

sales lady was very helpful,overall…

Obviously incompetent

Mark was awesome

Marcellous

James was a pleasure to deal with.From…

The rep coordinated with another store…