Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
630 reviews
Mattress FirmSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Shop now
Mattress Firm (mattressfirm.com) has 630 customer reviews on The Fair Hearing, with an average rating of 2.6 out of 5.
630 approved reviews, newest moderated first
Mark did a great job explaining different products and finding what we wanted.
By Derek W.
Response from Mattress Firm· Oct 15, 2026
Hi Derek, We appreciate you taking the time to leave a review, and we're glad to hear that Mark was able to help you find the right fit for your well-deserved night's rest. Happy sleeping, Maggie
The store experience was great, I dealt with Kelvin who made it that way. The delivery was on time and the guys were professional and efficient. The only negative was 1 of the 3 items, the frame, was incorrect. The part # on the box looked correct but I was told that it was not compatible with a twin size. I called the store and was given the option to resend or get a refund. I chose refund but would consider ordering another frame if I decide to replace the one I have.
By Greg
Response from Mattress Firm· Oct 15, 2026
Hi Greg, Thank you for taking the time to leave a review; we appreciate it. We're sorry to hear that you did not receive the correct order for one of your items. We are here and ready to assist you if you choose to replace your current frame in the future. Best, Jenna
Employee was very helpful!
By Anthony
Response from Mattress Firm· Oct 15, 2026
Hi Anthony, We appreciate your review, and we are happy to hear that our team made a positive impact on your experience! Thank you for sharing. Best Regards, Maggie
I purchased a new bed and new pillows during a show special at the State Fair in Kentucky. We LOVE the bed, but the pillows that the rep ordered and sent are not the pillows we tried at the Fair. These weigh over 10lbs each, are super firm and just not what we can use. They cost $269 according to the invoice. I went to a local store, asked about an exchange and was told no "because we can't clean those and resell them.". Well okay. But we selected a much softer pillow on the purchase. This was a $7,000 expense and while I love the bed, I hate that I will be out for the pillows and have to go purchase something else.
By Stacie T.
Response from Mattress Firm· Oct 15, 2026
Hi Stacie, Thank you for taking the time to leave a review. We'd like to have the opportunity to look further into your experience. At your earliest convenience, please share with us privately your order number, the name and phone number associated with your order, as well as your email address. We hope to learn more, Maggie
Because of the delay in product, Jeremy gave me the product for free.
By John
Response from Mattress Firm· Oct 14, 2026
Hi John, thank you for sharing your experience! We’re glad Jeremy was able to help make things right after the delay. We appreciate you taking the time to recognize his service! - Cheryl
The salesman was very polite he made me feel comfortable spending my money.
By Ricky
Response from Mattress Firm· Oct 14, 2026
Hi Ricky, We're happy to hear that our colleague provided great service and ensured you felt at ease during your visit. We hope you enjoy your purchase! Best, Jenna
Marius was very thorough and honest. I appreciate both
By Rose A.
Response from Mattress Firm· Oct 14, 2026
Hi Rose, We're delighted to read your review! We'll be sure to pass on your kind words to Marius. Thank you for choosing to shop with us, and we wish you many restful nights ahead! Best, Jenna
The staff was very helpful and informative. We will choose to buy mattresses here in the future.
By David W.
Response from Mattress Firm· Oct 14, 2026
Hi David, thank you for sharing your experience! We’re glad the team was helpful and informative during your visit. We really appreciate the kind feedback and would be happy to welcome you back in the future! - Cheryl
