great experience
great experience, great company
By Gary L.
Thursday, November 5, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
205 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Matrix Arms is an established family owned and operated high precision CNC firearm manufacturer located in “Live Free or Die” New Hampshire, USA.
Matrix Arms (matrixarms.com) has 205 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
205 approved reviews, newest moderated first
great experience, great company
By Gary L.
Love the aluminum MX19 frame. Can’t wait to try it out. Folks there were very responsive to my email communications. The only negative was paying over $45 for UPS next day saver delivery only to have it take nearly a week for the frame to be delivered after it was shipped. Not sure what happened there. Seems like it might have been a UPS problem. That aside, I would buy from Matrix Arms again. They make a great product!
By Tyler S.
good service product on the money like advertised
By Alan N.
Love their 80 percent lowers and their blem lower are still pretty good
By Ariel
Excellent products from an excellent company. Shipping is always quick and customer service is second to none. Keep up the good work
By Carlos G.
Ordered a year ago, item marked shipped a week after placing order. Never recieved item. Recently fot an email about 3-4 weeks ago stating item shipped (???), still haven’t recieved item. Reviewing solely because you sent me an email asking how you did.
By Michael
They're great! Matrix Arms has the best upper and lower receiver matches in the country and in the world for that matter and the customer service is top-notch can't be beat. If you ever think about replacing the old contents of your safe like I did with worthwhile parts, then MATRIX ARMS is the way to go! ...without breaking the bank. Hasta la vista, baby!
By Roger M.
Exactly as described and arrived on time.
By Juan G.