I received what I ordered in a timely…
I received what I ordered in a timely manner and the item came in the condition that I expected.
By Jacob C.
Wednesday, November 4, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
205 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Matrix Arms is an established family owned and operated high precision CNC firearm manufacturer located in “Live Free or Die” New Hampshire, USA.
Matrix Arms (matrixarms.com) has 205 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
205 approved reviews, newest moderated first
I received what I ordered in a timely manner and the item came in the condition that I expected.
By Jacob C.
I order the fde/gold lower and upper love it just wish they had a handguard with the same color then my build will be perfect .... oh yeah thanks to the owner for always responding back to my emails...
By Juju
It sucks when a company has a great product and shitty customer service especially when dealing with the items they do and the customers who purchase them. But it is what it is, live and learn move on there is always someone else...
By Anonymous
Love their product. I ordered 2 of their lowers mid-November.Only one got sent. I contacted matrix and they took care of me promptly.
By Bryan M.
I received verification of my order and then the very same day they refunded everything with no explanation.
By Dee
Excellent quality. Perfect finish.
By John
i am very happy with service and product .the best lowers on the market
By lou L.
The Customer Service team reached out and provided excellent support with shipping to an FFL.
By MB