Extremely Satisfied Customer
All of a sudden my wonder genie wasn’t working properly - I uploaded a video to show them the issue and within 15 minutes I had an email confirming a new one was on the way! Remarkable service. Very impressed
By Kate
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
186 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Mason Genie was born out of a simple love for mason jars and a passion for keeping food fresh. We're a small business on a mission to make food preservation easy, affordable, and enjoyable for every home.
Mason Genie (masongenie.com) has 186 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
186 approved reviews, newest moderated first
All of a sudden my wonder genie wasn’t working properly - I uploaded a video to show them the issue and within 15 minutes I had an email confirming a new one was on the way! Remarkable service. Very impressed
By Kate
la livraison a été ultra rapide - cependant je n,ai pas encore essayer le produit et j'ai hâte de commencer à protéger mes aliments avec les couvercles masson - merci beaucoup et franc succès a votre entreprise 2) j'aurais préféré recevoir mes courriel en français
By Marielle
I got a reply the same day and all my questions were answered. Thank you.
By CustomerMartha
I purchased multiple units in the last year, for myself and as gifts. It has become an essential part of my kitchen for storing rice, corn meal, lentils, etc. One had a faulty motor that didn’t reveal itself until 6 months after purchase. Mason Genie replaced the unit at no cost! Grateful they stood behind their product.
By Wyo
I received a very prompt response with issue resolved. Excellent customer service!
By Roger K.
I’m haven’t received it yet but they were very responsive when I had trouble with my tracking number. Looking forward to using the Mason Genie!
By Stacey
I put the wrong shipping address, sent in an email to make the changes and they responded immediately. Thanks !
By michael L.
That you responed quickly to my request.Thank you
By randy G.