Unresponsive customer service
My order arrived in a reasonable time but was incorrect and missing parts. I have reached out twice to customer service and gotten no response. Very disappointing.
By A.M., NY, U.
Monday, November 2, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
186 reviews
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Mason Genie was born out of a simple love for mason jars and a passion for keeping food fresh. We're a small business on a mission to make food preservation easy, affordable, and enjoyable for every home.
Mason Genie (masongenie.com) has 186 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
186 approved reviews, newest moderated first
My order arrived in a reasonable time but was incorrect and missing parts. I have reached out twice to customer service and gotten no response. Very disappointing.
By A.M., NY, U.
Mason Genie works great. I was sceptical to say the least, and was pleasantly surprised when I sealed my cat treat jar and wrote on the top what it is with the liquid chalk pen. I have now sealed half a can of left over salmon from my lunch and a jar of pearled onions (they are in the fridge for immediate use) that didn’t seal when canning. When I had an issue the team were right on it and solved it very quickly. I am very impressed and now know this company is for real, honest and I would purchase from them again in a heartbeat. Thank you Mason Genie❣️
By Paula W.
Helpful team. My product got lost in the mail so they immediately sent another
By C. M.
I sent an email asking for a tracking # to check on my order as it’s ti be given as a gift. Just 3 minutes later i received not just a tracking number but a link thst i clicked on to see of the shipping prigress. Thank you for such excellent customer service. I look forward to receiving the mason ‘magic’ 😊
By Frances M.
I loved how easy it is to seal jars to keep dry beans, rice and dry goods. I was tired of wasting money on food so when i saw the mason genie i decided to give it a try and im realy glad i did.
By Cynthia
The information provided concerning the use of Masongenie was/ is very helpful. I appreciate the tips on usage and other information provided! Your customer follow up is awesome. Thanks for a great product.
By SHERRYL R.
Works as advertised. Fast shipping.
By Connie F.
I ordered 2 mason genie’s. Easy purchase and quick delivery . I love how it seals easily. We celebrated our Thanksgiving holiday and I showed my extended family how easy it was to use. I had made cranberry sauce last week and everyone was surprised at the complete seal.Then after the meal a quick demo on resealing the leftovers. Needless to say some of the family are ordering them. I already sent one to my daughter.
By Sandra D.