I had a change of mind on an addition…
I had a change of mind on an addition to my order. I requested that item to be removed, Mason Genie made it so easy and not a problem. Great communication.
By tmphilpottshaw.ca
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
186 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Mason Genie was born out of a simple love for mason jars and a passion for keeping food fresh. We're a small business on a mission to make food preservation easy, affordable, and enjoyable for every home.
Mason Genie (masongenie.com) has 186 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
186 approved reviews, newest moderated first
I had a change of mind on an addition to my order. I requested that item to be removed, Mason Genie made it so easy and not a problem. Great communication.
By tmphilpottshaw.ca
To get emails from you directly to me and then you respond to my reply with a personal note! That is fantastic!!
By Victoria Stanulonis C.
Fast, informative, helpful response got right to my needs
By James B.
Great items Delivered very quickly
By Joan H.
Showed care:).
By Neil M.
Got my address corrected and refunded the excess taxes 👍
By Breen
When I first got my genie I was very frustrated with it and was ready to send it back. Then I was given several videos to watch through support and know I love it! Great customer service!!
By Sue A.
I received a response within a few minutes. It's Friday late afternoon. I was prepared to not get a response until Monday. A tracking link was included and it actually worked!
By Talibah