Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
109 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Mars, Incorporated is listed under Candy & Chocolate.
Mars, Incorporated (mars.com) has 109 customer reviews on The Fair Hearing, with an average rating of 1.4 out of 5.
109 approved reviews, newest moderated first
Less than a 1!! I purchased a $9.99 item, which I never received, Today they tried to put a $49.00 charge on my credit card, thankfully the credit card company alerted me immediately as they suspected this was a fraudulent charge. Do not purchase anything from this company…
By Cheryl H.
I would give less than one star if possible. I have been charged $US49 for a membership I didnt even sign up for, and still havent received the $9 brush I ordered a few weeks ago. Have had emails back and forth, but they have not refunded my money. AVOID!!!
By Bridget M.
If there was a minus zero I would have chosen it. I ordered something for 9.99, and received an invoice for 9.99 plus! a free membership. WTH membership??? Then got charge 49.00 which was apparently the "free membership" I never signed up for. Sent 3 emails canceling the order which has "been in progress for a month" and the membership (which supposedly you can cancel at any time, but can't. AVOID, AVOID, AVOID!!! Reported to the state's attorney general's office for investigation of fraud and bate/switch!!!! SCAMMERS!!!!
By Takingthem D.
Stay away from this company, they're scamers. This company's dedicated to scam people, stay away from it!. Shopped an article and two weeks later I haven't heard from them,(they don't answer the phone or e-mails). The article bought was supposed to arrive in one week. They aren't a serious business, theyre Crooks. Do Not buy anything from that company.
By Grunt U.
This place is a scam. Notified 3 weeks after ordering the order is shipping from China. In addition, being charged an additional $49.99 on top of purchase price. I’m reporting them as fraud.
By Tim L.
Poor customer service aftr emailing Mars WRIGLEY with defective sweet wrapping papers inside Starburst grab bags after purchasing 2 bags in different locations in the UK - adhesive stuck to wrappings on every sweet in both different bags - told to take bag back to Stores I bought them from and ask for a refund- I'd given the barcode best before date and some other number on the back of the bag to customer service and that's the answer I was given - I had already stated I had no package as I'd thrown the products in the bin outcof digust👎👎👎👎👎👎👎Poor Poor Poor Customer service
By RST
Purchased a product that was faulty . Was given a $5 voucher for reimbursement. When the product I purchased was $11 ..not very good customer service .
By Aileen C.
Da hab ich doch nach langer Zeit mal wieder eine Packung Snickers gekauft, weil ich mal richtig Lust auf das Original hatte. Da musste ich doch glatt feststellen, dass der Geschmack extrem nachgelassen hat. Wurden hier etwa die guten Erdnüsse durch billigen Karamell ausgetauscht? Damit schmeckt das Original auch nicht besser als die Pseudo-Produkte, die weniger als die Hälfte kosten. Dann bin ich auch nicht mehr traurig, dass Edeka die Mars-Waren boykottiert... Richtig so! Geht auch ohne!
By KR
